About Us
Llexeter is a fast-growing e-commerce business operating multiple online retail brands from our base in Devon. We sell automotive and lifestyle products to customers across the UK and worldwide, and we pride ourselves on delivering a genuinely great customer experience.
The Role
We're looking for a friendly, organised, and proactive Customer Service & Admin Representative to join our team. You'll be the first point of contact for our customers — helping them with enquiries, resolving issues, and making sure every interaction leaves a positive impression.
No prior industry knowledge is required. If you're a great communicator with a can-do attitude, we'll give you everything you need to succeed.
What You'll Be Doing
- Responding to customer enquiries via phone, email, live chat, and WhatsApp using our industry-leading helpdesk platform
- Resolving complaints and issues promptly, professionally, and with a genuine human touch
- Processing orders, returns, and exchanges accurately
- Maintaining clear records of customer interactions and transactions
- Supporting other departments — including sales and technical teams — with customer-related queries
- Escalating complex issues where appropriate
- Building up product knowledge over time so you can offer confident, helpful guidance
What We're Looking For
- Strong written and verbal communication skills
- Good attention to detail and organisational ability
- A positive, customer-first attitude
- Comfortable working in a busy, fast-paced environment
- Experience in a customer-facing or admin role is beneficial but not essential
What We Offer
- A casual, friendly, and supportive team environment
- Flex-time working arrangements
- Real opportunities for career growth and progression within a growing business
- Full training provided — we'll get you there!
Pay: £25,500.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
