Exciting Opportunity for a Hire Controller within a niche plant hire company.
GGR Group Ltd is seeking a highly motivated and proactive individual to join our busy hire desk based at Haddenham as a Hire Controller.
About GGR Group
The GGR Group Ltd is Europe’s leading supplier of vacuum handling equipment, restricted access lifting machinery and mini cranes for the construction, rail and utility sectors amongst others. As a Sunday Times Fast Track 100 business and winner of HAE UK Hire Company of the Year, we are recognized for our first-rate customer service, exceptional growth and innovative technology in the plant and equipment industry.
We are a growing business with over 150 employees and we are passionate about delivering great service and a can-do attitude for our large customer portfolio across the UK and Europe. Information about our products and services can be found at www.ggrgroup.com.
Key responsibilities
Daily Tasks:
- Delivering an industry leading customer experience
- To manage incoming customer telephone and email enquiries, first point of call for customer’s making enquiries.
- Identifying the correct solution to the customers requirement with support from the technical department
- Creating, delivering, and following up on customer quotations completing all required paperwork and documentation
- To negotiate the commercial elements of the proposed solution with the customer by phone with a view to successfully securing the order
- To convert incoming Purchase Orders ensuring the equipment required is available, sending order confirmation to the customer.
- To bring the customer to a positive decision securing the order and processing all the required paperwork and documentation for equipment and operators where required
- Creating customer contracts and coordinating delivery of the correct solution at the agreed time and date
- Maximizing fleet efficiency by utilizing assets in other locations and arranging inter depot transfers
- Working closely with field sales to highlight and follow up on strong potential opportunities
- Managing several individually allocated key customers
Essential
· Strong commercial awareness and negotiation skills
· Good interpersonal skills and the ability to work independently and part of a team whilst taking initiative.
· Excellent attention to detail
· Excellent time management and organizational skills are a must for prioritizing workload/tasks (sometimes within a short time frame).
· Good customer service skills
· Comfortable working on different software systems
Desirable
· Hire controller/quoting experience
· Plant Hire industry experience
· Technical knowledge
· Knowledge or experience with SAP/Insphire
Job Terms
Monday - Friday 8.30am - 5.30pm
24 Days Holiday plus Bank Holidays
4% Pension Match
Private Health
Job Type: Permanent
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Work Location: In person
