We are currently seeking an enthusiastic individual with excellent customer service and administration skills to join us as a Service Administrator (Maternity leave cover) at our Littleport branch.
The main purpose of the role is to provide general administration support to the Service department.
This role is to cover maternity leave up to 12 months.
Key Accountabilities
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Compilation of departmental documentation to support company policies and procedures
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Data inputting, typing, filing, photocopying
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Reception cover as and when required
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Completion and submission of warranty claims
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Compliance with manufacturer warranty procedure
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Collating technician timesheets and job cards, inputting info onto system
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Creation of service department invoices
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Preparing quotations
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Answering telephone calls to service dept and directing as appropriate
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Contacting customers to arrange collection/delivery of machines
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Contacting customers to investigate overdue accounts, communicate departmental promotions/out of season discounts, evaluate customer service etc
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Managing PPE kit allocation and cleaning contract
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Distribution of Health & Safety bulletins, filing of compliance records etc.
As a family-owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.
If you feel you can meet the challenge of this exciting and rewarding role, please complete your details below:
