Working Pattern: Full time
Working Arrangement: 36.25 hours per week
Interview Date/Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
We have exciting opportunities for 2 x Full Time Apprentice Customer Service Advisor (Level 2) to join our fast-paced, office-based Customer Contact Centre.
This is a front-line role predominantly handling high volumes of inbound calls, with some emails and social media enquiries. You will confidently signpost customers and resolve complex queries at the first point of contact across a range of Council services, including Council Tax, Benefits, Planning, Elections, Adult Social Services, Blue Badge and Libraries.
We are seeking motivated individuals who are interested in developing a career in customer service and is committed to delivering a high standard of support to our residents and customers.
You will have an excellent standard of spoken English, enabling you to listen carefully, understand customer needs, and respond clearly and professionally. You will be supported to develop the skills required to resolve enquiries at the first point of contact wherever possible.
You will be approachable, empathetic and willing to learn. The ability to remain calm under pressure, work effectively as part of a team, and demonstrate a positive, can-do attitude is essential. You should be reliable, punctual and take ownership of your work.
A basic level of numeracy and literacy is essential, alongside a willingness to develop these skills further as part of your apprenticeship programme.
Expression of Interest (EOI)
In your application, please demonstrate how you meet the essential criteria outlined in the role profile. This should include:
-
Your education and any relevant qualifications
-
Any experience of customer service (this may include school, voluntary or part-time work)
-
Your reasons for wanting to work for Trafford Council
Please ensure your application is written in your own words.
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
-
Basic DBS Check will be required.
- Monday to Friday, 9.00am 5.00pm (flexibility required to meet service needs).
For the full details of this opportunity, please refer to the role profile linked below.
If you have any questions or would like an informal chat you can get in contact with the hiring managers, Janet Ridgard and Rez Chunara at [email protected] / 0161 912 3337/ 07816 118428.
