ABOUT RIXO:
A rail of vintage dresses. A London flat. Two best friends who wanted to build the brand they couldn't find. That was 2015. Today, RIXO is six stores across London, New York, and Ireland, known for original hand-painted prints, bias-cut silhouettes, and sizing up to a UK 26. We design for every woman, every occasion, every body. The pieces are meant to be worn, loved, and kept.
ROLE OVERVIEW:
As a Senior Sales Assistant at our Bicester Village store, you will play a key role in driving sales, delivering exceptional customer experiences, and supporting the development of the wider store team. With strong product knowledge and a passion for fashion, you will act as a brand ambassador and inspirational role model, helping to maximise performance, profitability and customer loyalty.
You will also hold Key Holder responsibilities, supporting store operations and leading by example on the shop floor.
This is a part-time position (24 - 32 hours per week).
KEY RESPONSIBILITIES:
Sales & Customer Experience
Deliver an exceptional and personalised customer experience to exceed service expectations and drive sales.
Build and maintain long-term customer relationships, developing a loyal client base.
Maximise one-to-one sales opportunities and coach colleagues to do the same.
Confidently cross-sell products across all collections and new launches.
Maintain strong knowledge of all products, services, stock availability and best sellers.
Handle customer queries and complaints professionally, turning challenges into positive outcomes.
Process transactions efficiently, including refunds, ensuring a seamless shopping experience.
Leadership & Team Support
Act as a role model on the shop floor, leading with integrity and setting high performance standards.
Take an active role in coaching and developing the team on product knowledge, sales techniques and customer service.
Support the onboarding and development of new starters.
Foster a positive, collaborative and “can-do” team culture.
Inspire and motivate colleagues to achieve individual and store targets.
Commercial & Operational Excellence
Hold Key Holder responsibilities, including opening and closing the store and ensuring building security.
Understand store and individual KPIs, tracking performance against targets and previous year results.
Stay up to date with retail and fashion trends, sharing insights with customers and the team.
Maintain high visual merchandising standards across the store.
Ensure the shop floor and stockrooms are clean, organised and well maintained.
Process deliveries and returns accurately and efficiently.
Adhere to all health and safety policies to ensure a safe environment for customers and colleagues.
ABOUT YOU:
Proven experience in sales and customer service, ideally within fashion or premium retail.
Strong communication and interpersonal skills.
Passionate about fashion, trends and styling.
Confident coaching and supporting others.
Commercially aware with an understanding of sales targets and KPIs.
Technology literate with a good working knowledge of web-based systems.
AVAILABILITY:
Shifts may take place before store opening, after closing, or during regular business hours, depending on business needs.
Why RIXO:
Generous staff discount.
Career development opportunities within a growing brand.
Competitive salary and commission incentives.
33 days annual leave per year for full time employees.
