Please note, this vacancy closes at 12pm, midday, on 7th September 2026
We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
Job Profile
- Permanent
- Job Share, 14 hours
- £15,680 per annum (£39,200 FTE)
- Closes Monday 7th September 12pm
- Interviews 15th / 16th September
Reporting to
Manager job title: Senior Neighbourhood Officer
Broad purpose of the post
Our Neighbourhood team is growing, and we’re looking for a Neighbourhood Officer to join us. As a Neighbourhood Officer, you will provide an efficient, responsive, visible and customer-focused neighbourhood and tenancy management service. This will involve delivering our Neighbourhood plans, making sure all occupation contracts and estates are professionally managed in line with relevant policies, procedures, legal and regulatory requirements to create vibrant, sustainable communities where people want to live and work.
Key Accountabilities
- To pro-actively deal with all aspects of occupation contracts and estate management; managing services to maintain the environment to a high standard, and supporting our customers to manage their occupation contracts appropriately and to remedy any breaches of contracts if these occur
- To make sure that new residents are appropriately supported throughout the important early stages of their contracts and to take pro-active action where appropriate
- Through the delivery of neighbourhood plans, to take a leading role in the wider engagement of communities and be a key driver for positive change in our neighbourhoods; identifying and putting in place community initiatives and leading on activities aimed at improving overall neighbourhood sustainability and the quality of our residents’ lives
- Have a visible presence and be recognisable to our customer, displaying a “can do” attitude at all times
- To involve our customers in all aspects of the neighbourhood service to make sure their voice is heard and their views are positively received
- To work with and influence external agencies at a neighbourhood level; developing partnership approaches, signposting residents to relevant services and undertaking joint service provision or initiatives where appropriate to develop and improve
- To be a proactive member of the team and work with colleagues across the business to support community engagement activity, always seeking to improve and develop your own skills and the performance of the team, and operate within and comply with United Welsh policies, procedures, and values at all times
- Develop and maintain excellent relationships with teams across the organisation to enable partnership working
- To support Neighbourhood Co-ordinators. local services
Personal Requirements
Essential
- Experience of working in social housing or a related sector
- Experience of managing complex cases with effective outcomes
- Up to date knowledge of housing legislation and housing policy
- Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration
- Ability to plan and prioritise own workload in order to achieve objectives, whilst remaining calm under pressure
- Ability to work flexibly in a challenging and changing environment, dealing with unpredictable people and situations calmly and effectively
- Effective team-player, ability to develop and maintain effective partnerships both internally and externally
- Ability to challenge the ‘status quo,’ to seek and deliver continuous improvement and service development
- Competent using all Microsoft Office packages including Word and Excel
- Ability to produce statistical reports and information in a variety of formats.
- Excellent written, oral and numeracy skills
Desirable
- Experience using IBS Housing Management system
- Housing Policy or similar qualification
- Experience of working restoratively with customers
- Welsh language skills
Cover Letter requirement
When applying, please upload a cover letter in no more than 1000 words highlighting how you meet each of the essential and desirable (where applicable) criteria on the job advert. This is the main resource we use when making shortlisting decisions.
Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all of the criteria will be considered in the process of making an appointment.
