Shift Pattern
This is a hybrid role with regular on-site presence required at both Corby and Wakefield. The successful candidate will hold accountability for on-call escalation rota quality, although this is not a first-line on-call position. Flexibility will be required during major incidents or customer-critical events, along with occasional travel to Breda and other European sites.
Location
Based at Corby site, with regular travel between Corby and Wakefield and occasional travel to Breda, Netherlands.
Benefits
- Competitive salarynegotiable depending on experience.
- Enhanced pension contribution.
- Death in service benefit.
- Enhanced annual leave package.
- Employee Assistance Programme through Help at Hand and Grocery Aid.
- Funded eye test and contribution towards glasses.
- Cycle to work scheme.
- On-site canteen and complimentary coffee machines.
- Free on-site parking with strong transport links.
- Career progression within a growing, global organisation.
- Opportunity to shape a senior leadership role, with exposure to international IT operations and cross-country collaboration.
- Structured training and development, including access to NewCold Academy.
Job Responsibilities
- As Head of IT - UK Operations, you will lead and modernise the UK IT function across our automated cold-chain sites, ensuring stable and proactive IT operations while acting as the key link between UK operations and our global IT organisation. Your responsibilities will include:
- Leading the UK IT team delivering first and second line support across MLS, TMS, MFCS and automation, EDI, infrastructure, and site technology.
- Ensuring effective 24/7 support coverage, including on-call rota oversight and incident triage standards.
- Maintaining high availability of critical systems supporting automated cranes, monorails, buffers, and customer integrations.Establishing governance structures, including a UK IT Steering Group and ITIL aligned processes for incident, change, and problem management.
- Building deeper local technical capability across SQL/Progress DB, EDI integration, automation systems, and networking.
- Owning infrastructure lifecycle planning, cyber security posture, and disaster recovery testing.
- Acting as senior IT contact for key UK customers, improving proactive incident communication.
- Leading, coaching, and developing the UK IT team, introducing skills matrices, PDPs, and succession planning.
Requirements
- Strong understanding of WMS/TMS platforms and warehouse automation systems.
- Experience with SQL or Progress DB troubleshooting and data analysis.
- Solid grounding in EDI standards, mapping, and integration flows.
- Good knowledge of network infrastructure, including switching, VLANs, and Wi-Fi.
- Experience with ITIL processes and service management tooling such as TopDesk.
- Proven leadership of IT teams within 24/7 operational environments.
- Strong stakeholder management skills across operations, commercial, and global IT teams.
- Excellent communication skills, with the ability to translate technical detail into clear business language.
- Experience working directly with external customers on IT issues and root cause analysis.
