Since 1999, Intech Centre has provided adult education, employability support, careers guidance and exam services in Islington. We support thousands of learners and candidates each year to gain qualifications, improve their skills and progress into work, further learning or better opportunities.
We are now looking for a friendly, organised and proactive Office Administrator / Reception to support our reception, funded programmes, exams, learner services and day-to-day operations.
This role may also offer progression into roles such as Employer Engagement Specialist, Project Coordinator or Tutor, depending on your skills, qualifications and future opportunities within the organisation.
About the Role
You will be one of the first points of contact for learners, exam candidates, visitors, partners and employers. You will handle phone calls, emails, reception duties, course enquiries, exam bookings, learner records and general administration.
You will also support tutors, project coordinators, managers and the wider team with the delivery of funded provisions, exams, classes and workshops. The role will include working with partners and community organisations to help increase referrals into Intech Centre’s services.
Key Responsibilities
- Welcome learners, candidates, visitors and partners at reception.
- Answer phone calls and respond to emails professionally.
- Support course enquiries, registrations, appointments and bookings.
- Coordinate exam bookings and support exam day preparation.
- Maintain accurate learner, candidate and referral records.
- Prepare registers, learner files, forms and classroom resources.
- Support tutors, project coordinators, employer engagement staff and managers.
- Assist with funded programme administration, attendance tracking and learner communication.
- Help prepare rooms for classes, workshops and exams.
- Communicate with referral partners and support increased referrals.
- Assist with basic learner support, CV resources or job search materials where required.
- Support social media, marketing, IT, website or design tasks if you have relevant skills.
Person Specification
Essential
- University degree.
- If educated in the UK: GCSE Maths and English at Grade C/4 or above, plus A-Levels or equivalent.
- Strong IT skills, especially Word, Excel, Outlook and PowerPoint.
- Good written and verbal communication skills.
- Excellent organisation and attention to detail.
- Friendly, professional and proactive attitude.
- Confident dealing with learners, candidates, visitors and partners.
- Able to work in a busy office and manage different tasks.
- Comfortable working with people from diverse backgrounds.
- Must live within approximately one hour commuting distance of Intech Centre in Islington.
Desirable
Experience or skills in any of the following would be beneficial:
- Administration, reception, education or customer service
- Maths
- IT or digital skills
- Web design
- Digital marketing
- Social media or content creation
- Website administration
- CRM, booking or learner management systems
- Touch typing
- Multilingual communication
What We Offer
- Supportive and welcoming team environment.
- Training on internal systems and procedures.
- Ongoing professional development.
- Experience across adult education, exams, employability and funded programmes.
- Potential progression into Employer Engagement Specialist, Project Coordinator or Tutor roles.
- A meaningful role helping learners and candidates achieve their goals.
Pay: £25,000.00-£28,000.00 per year
Application question(s):
- Is your one-way commute to Intech Centre less than 1 hour?
Education:
Experience:
- Digital marketing: 1 year (preferred)
Licence/Certification:
- Maths A-Level (preferred)
- English A-Level (preferred)
Work Location: In person
