Job Overview
Conway House Dental Practice is seeking a professional, organised and friendly Dental Receptionist to join our welcoming team.
As the first point of contact for our patients, you will play a vital role in creating an excellent patient experience while ensuring the smooth day-to-day running of our busy reception. This position requires outstanding communication and organisational skills, a positive attitude, and the ability to work efficiently in a fast-paced dental environment.
Previous dental reception or administrative experience is desirable, but full training will be provided for the right candidate with excellent customer service skills and a willingness to learn.
Responsibilities
- Welcome patients warmly and ensure they receive a friendly and professional service.
- Manage appointment bookings, confirmations, cancellations and rescheduling using the practice management system.
- Handle patient check-in and check-out efficiently.
- Answer telephone calls, respond to patient enquiries and direct calls where appropriate.
- Maintain accurate patient records in accordance with GDPR and practice policies.
- Process patient payments and assist with billing procedures.
- Send appointment reminders and follow up on missed appointments or outstanding treatment.
- Support the dental team with general administrative duties, including filing, scanning, printing and correspondence.
- Order and maintain reception supplies as required.
- Ensure the reception area is clean, organised and welcoming at all times.
- Work closely with the clinical team to ensure the smooth operation of the practice.
Experience & Skills
- Previous reception, customer service or administrative experience is preferred.
- Dental reception experience is advantageous but not essential.
- Excellent communication skills, both written and verbal.
- Strong organisational skills and attention to detail.
- Friendly, professional and approachable manner.
- Ability to remain calm and efficient in a busy environment.
- Confident using computers and learning new software.
- Good knowledge of Microsoft Office (Word and Excel) is beneficial.
- Reliable, punctual and able to work well independently and as part of a team.
- References must be available upon request.
Benefits
- Competitive salary.
- Monthly performance bonus scheme.
- Company pension.
- Employee discount.
- Company events.
- Ongoing training and career development opportunities.
- Friendly and supportive team environment.
Additional Information
- CV required for all applicants.
- Job Types: Permanent, Full-time or Part-time.
- Approximately 35 hours per week (part-time applicants considered).
- Applicants should be able to reliably commute to or relocate to High Wycombe HP10 0EE before starting work.
- Right to work in the United Kingdom is preferred.
- Work Location: In person.
Pay: From £14.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
Ability to commute/relocate:
- High Wycombe HP12 3AR: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Application question(s):
- Do you have Dental Experience
- How many years or customer service or front of house have you worked
Language:
Work authorisation:
- United Kingdom (required)
Location:
- High Wycombe HP12 3AR (preferred)
Work Location: In person
