Overview
We are seeking a dedicated and reliable General Hotel Assistant to join our team. This role is vital in ensuring the smooth operation of our hotel, providing excellent service to guests, and maintaining a clean and welcoming environment. The ideal candidate will possess a friendly demeanour, strong organisational skills, and a proactive attitude towards hospitality and cleanliness. Previous hotel or janitorial experience is advantageous but not essential, as training will be provided.
Duties
- Assist with guest check-in and check-out processes, ensuring a warm and professional welcome.
- Cross-train in various hotel departments - restaurant, bar, housekeeping.
- Respond promptly to guest requests or enquiries to enhance their stay experience.
- Ensure health and safety protocols are adhered to at all times within the hotel environment.
- Support with administrative tasks such as organising supplies or assisting with reservations when necessary.
Requirements
- Previous experience in hospitality or janitorial roles is preferred but not mandatory; training will be provided for suitable candidates.
- Strong organisational skills with attention to detail.
- Friendly, approachable manner with excellent communication skills.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work various shifts including weekends and evenings if required.
- A proactive approach to problem-solving and maintaining high standards of cleanliness and guest satisfaction.
This position offers an excellent opportunity for individuals interested in developing their career within the hospitality industry while contributing to a welcoming environment for guests.
Pay: Up to £25,293.00 per year
Benefits:
- Company pension
- Discounted or free food
Ability to commute/relocate:
- Kirkwall KW15 1DN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
