We’re seeking a proactive, customer-focused Customer Service Advisor with experience in commercial insurance to join our expanding Customer Service team.
***Experience of Commercial Insurance or Car/Fleet Insurance is essential***
In this role, you’ll act as the first point of contact for clients, assisting with their insurance needs while providing a friendly, clear, and efficient service across fleet and commercial policies. You’ll also be responsible for processing mid-term adjustments for our fleet and commercial insurance customers.
Key Responsibilities:
- Handle inbound and outbound customer enquiries via phone, email, and SMS
- Provide support on fleet insurance and commercial policies, including mid-term adjustments, renewals, and general queries
- Deliver clear, jargon-free explanations of insurance products and cover options
- Assist customers with claims processes and liaise with insurers where required
- Build strong, long-term relationships with clients through excellent service
- Maintain accurate records in internal systems and ensure compliance with FCA regulations
- Identify opportunities to improve customer outcomes and retention
- Work collaboratively with sales and underwriting teams
Experience & Skills Required:
- Previous experience in motor insurance (car, van, or fleet) – essential
- Experience in a customer service, commercial insurance or contact centre environment
- Strong communication skills with the ability to simplify complex information
- Excellent attention to detail, quality and organisational skills
- Ability to work in a fast-paced, customer-driven environment
- Confident using CRM systems and Microsoft Office
- A positive, team-oriented attitude
Desirable:
- Experience within a commercial insurance brokerage
- Knowledge of fleet, courier, or business insurance products
- Cert CII (or working towards)
What We Offer:
- Competitive salary + performance bonus
- Private healthcare
- Ongoing training and development (including apprenticeships and qualifications)
- A supportive, inclusive, and purpose-driven workplace
- Opportunity to work for a Certified B Corp™ business committed to people and planet
- IND1
Job Types: Full-time, Permanent
Pay: £27,000.00-£32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
