Overview of WBR Group
WBR Group is a leading provider of Small Self-Administered Scheme (SSAS) administration, actuarial, law and tax advisory services. With a focus on delivering excellent outcomes for business owners, SMEs, entrepreneurs, and families, WBR Group offers personalised and proactive administration services for their clients.
About the role
We’re looking for an experienced SSAS Client Specialist to join our SSAS Operations team at WBR Group.
In this senior, technical role, you’ll take ownership of a portfolio of complex SSAS clients, delivering high-quality service while acting as a subject matter expert across the team. You’ll play a key role in supporting and developing colleagues, driving continuous improvement, and ensuring excellent outcomes for both clients and the business.
What you’ll be doing
- Managing a portfolio of SSAS clients, ensuring all scheme administration is delivered accurately and on time
- Building strong relationships with clients and advisers to achieve the best outcomes
- Acting as a technical expert and key point of support for Client Associates
- Leading on complex cases, including distressed assets and regulatory events
- Supporting and upskilling colleagues through coaching and training
- Conducting quality checks, audits and ensuring compliance with regulatory requirements
- Contributing to process improvements, system enhancements and business efficiency
- Handling client escalations and complaints, ensuring timely and effective resolution
- Promoting and role modelling WBR’s values of Professionalism, Excellence, Empathy and Respect (PEER)
What we’re looking for
- Strong SSAS technical knowledge and experience managing complex portfolios
- Experience working in pensions administration in a fast-paced environment
- Ability to manage workloads independently and meet deadlines
- Confidence supporting, coaching and developing others
- Excellent communication skills and stakeholder management
- A proactive, solutions-focused approach with a strong client focus
- High attention to detail and commitment to quality outcomes
Why join WBR Group?
At WBR Group, we’re proud to create an environment where people can thrive. You’ll join a collaborative and supportive team where your expertise is valued, your development is supported, and your work truly makes an impact.
If you’re looking to take the next step in your pensions career and make a real difference, we’d love to hear from you.
Benefits
Hybrid/Remote working
25 days annual leave plus bank holidays
Extra day off for your birthday
Ability to buy holiday (up to 5 additional days)
Company Pension
Life Assurance
Group Income Protection
Enhanced Employee Assistance Programme
A range of voluntary benefits such as discounted gym memberships, cycle to work, healthcare cash plan, PMI, critical illness cover.
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Application question(s):
- Do you have SSAS Pensions experience?
- Do you have cradle to grave administration experience?
- Do yo have any pension qualifications?
Work Location: Hybrid remote in Leicester LE19 1RP
