Vacancy Reference Number
21888
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Number of Vacancies
50
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(B) OCU
MO12 MetCC
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Location
Bow, Hendon, Lambeth
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Band
Band D
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Part/Full Time
Full Time
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Hours per Week
36 hours per week
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Type of Contract
Permanent
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Job Advert
Job Title: MetCC Communications Supervisor
Salary: The starting salary is £49,896, which includes allowances totalling £12,386.
The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a shift allowance of 15%, a flexibility allowance of 10% and a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Bow, Hendon, Lambeth
About the Role
London depends on fast, calm and effective decision-making when people need help most. Met Command and Control (MetCC) is recruiting 50 Communications Supervisors to strengthen leadership across our control room operations.
This is your opportunity to lead at the heart of London’s policing response. As a MetCC Communications Supervisor, you will play a vital frontline leadership role in one of the UK’s most demanding and high-profile control room environments, supporting the teams who answer emergency and non-emergency calls, manage digital contact, despatch police resources and help keep London safe every day.
With vacancies available across Bow, Hendon and Lambeth, we are looking for experienced supervisors and emerging leaders with the judgement, resilience and people skills to make confident decisions under pressure, support colleagues through challenging incidents and drive high standards of service for the public.
Key Responsibilities
Manage and develop a team of Police Officers and Police Staff, including welfare, performance, attendance and professional standards
Support operational colleagues with call grading, incident handling and resource allocation, ensuring effective shift handovers
Identify Risk, Harm, Opportunity and Threat and ensure incidents are managed and compliant
Make sound, proportionate operational decisions in a fast-paced environment
Liaise with BCU Managers to manage resourcing and staffing requirements*
Support the MetCC Duty Officer in managing operational demand across functions
Ensure compliance with NICL,NCHS,NSIR,NCRS and HOCR standards and accurate closure of incidents**
Monitor compliance, complaint handling, evidence provision and misconduct matters
Assist in business continuity planning and response to critical incidents or system failures
Promote a culture of inclusion, professionalism, learning and continuous improvement
- BCU: Borough Command Unit
** NICL: National Incident Category List
NCHS: National Call Handling Standards
NSIR: National Standard for Incident Recording
NCRS: National Crime Recording Standards
HOCR: Home Office Counting Rules
Training
External candidates will complete a 14-week training programme
Existing Met staff will complete a bespoke training course
Annual leave is not permitted during training
Assessment
Please ensure your CV (no more than 2 pages) clearly demonstrates how you meet the outlined criteria and is supported by a personal statement (no more than 2 pages)
In your personal statement, clearly evidence your experience against the essential and desirable criteria outlined below.
Candidates external to MetCC and the MPS who are successful at paper sift will be invited to attend an Assessment Centre at Hendon. The Assessment Centre will include:
A skills assessment
A Management Scenario
A CVF-based interview
Existing MetCC staff will not be required to attend the Assessment Centre and will instead progress directly to the Management Scenario and CVF-based interview.
During the Management Scenario and CVF-based interview, candidates will be assessed against the following competencies and value at Level 2 of the CVF:
We Take Ownership
We Deliver, Support & Inspire
Courage
Further details, along with access to Insight Sessions, will be provided to all candidates who progress beyond the paper sift stage.
Additional Information
Salary after training: £51,772 per annum, made up of:
£37,510 basic salary
£2,009 location allowance
£1,000 non-pensionable allowance
10% flexibility allowance (applied to basic salary)
15% SDA only during training, reverting to 20% SDA post-training.
Working Pattern
You will work an average of 36 hours per week, excluding breaks, on a varied shift pattern consisting of:
Early shifts
Late shifts
Night shifts
Shift patterns are reviewed annually in line with business need
Flexible and part-time working options may be available, subject to application and operational requirements. Existing flexible working arrangements will be reviewed upon appointment.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form.
CV – maximum 2 pages.
Your CV should clearly show how your skills, experience and achievements match the requirements of the role. It should be focused, relevant and easy to follow.
Personal Statement — maximum 2 pages.
Your Personal Statement should explain why you are interested in the role and provide clear evidence of how you meet the role requirements. A strong Personal Statement should show your relevant skills and experience against the essential criteria and desirable criteria, detailing your strongest evidence and show why they are relevant to this specific role.
We want to understand not only what you have done, but how you work, how you lead others, and how your experience or potential would help you succeed as a MetCC Communications Supervisor. Your application will be assessed against the essential criteria and the desirable criteria listed in this advert. Please take time to tailor your CV and Personal Statement to this role. Generic applications are less likely to show the evidence needed for shortlisting.
Applications that are clear, specific and evidence-based are more likely to demonstrate the skills, behaviours and potential needed for this vital leadership role.
Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 10th August 2026.
www.metpolicecareers.co.uk
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Essential For The Role
Applicants must demonstrate:
Strong customer focus with excellent communication skills
Ability to remain calm, professional and effective under pressure
Strong leadership experience or potential, and people management capability
Ability to prioritise and manage competing demands in a fast-paced environment
Experience of working collaboratively with colleagues and partner agencies
Flexibility to work across First Contact, Despatch and pan-London operations
Willingness to become multi-skilled within a two-year period
Commitment to professional development
Desirable Criteria
Previous supervisory or leadership experience
Coaching or mentoring experience
Knowledge of Police Staff and Police Officer policies
Knowledge of NICL,NCHS,NSIR,NCRS and HOCR*
Experience with systems such as CHS, CAD, IIP or equivalent
- NICL: National Incident Category List
NCHS: National Call Handling Standards
NSIR: National Standard for Incident Recording
NCRS: National Crime Recording Standards
HOCR: Home Office Counting Rules
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Required Languages
English
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Reports To
Band C /Inspector
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Additional Information
CVF Staff Band.pdf – 971KB Opens in a new window
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Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.
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