Ref#: W180375
Department: Administrative Services
City: London
State/Province: London
Location: United Kingdom
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
This is great opportunity for someone looking to make the jump from stores to corporate. As the Connected Retail Intern, you’ll support the Connected Retail team in delivering seamless customer experiences across stores, e-commerce, and omnichannel services, helping to connect physical and digital retail journeys into one unified customer experience. The role offers exposure to digital commerce, technology and customer experience functions, providing a strong foundation for a future career in digital, omnichannel or corporate operations.
Essential Duties & Responsibilities
- Support weekly Connected Retail performance reporting across Endless Aisle, BOSS, BORIS, Click & Collect, Cross
Border, PRO EA and other omnichannel services, identifying trends, risks and opportunities where appropriate
- Prepare reports, presentations and business updates for Connected Retail stakeholders.
- Support Endless Aisle growth initiatives by producing weekly and ad hoc reporting on sales performance, best
sellers, category movement, store usage, and hold training session (remote and in person) to drive engagement&
performance.
- Partner with cross-functional teams including E-commerce, Visual Merchandising, Content, Optimization,
Technology, Product Management, Store Systems, Retail Operations, CVC, Store Leadership and Regional
Management to support Connected Retail priorities.
- Create and maintain store-facing communication outputs that help improve store engagement, awareness and adoption of Connected Retail tools, including weekly YOOBIC performance updates, trading callouts, best seller insights and operational reminders.
- Support with adhoc questions from stores regarding CR services & process clarification.
- Capture store feedback and identify opportunities to improve Connected Retail processes, training materials and tool adoption.
- Support issue management and escalation processes across Endless Aisle, BOSS, BORIS and Click & Collect by tracking store issues, RSC tickets, follow-ups, ownership, resolution status and key learnings in a structured format.
- Assist with product, content and release checks & UAT including SOTF & EA release validation ensuring issues are identified, documented and escalated where required.
- Contribute to margin, profitability and trading analysis by monitoring BOSS capacities & low AUR products & working
with the digital team to deactivate these lines where applicable.
- Support with follow up and actions from any cross functional Connected Retail programs.
- Provide ad hoc analytical and project support for Connected Retail wider team & initiatives.
Experience, Skills, and Knowledge
- Minimum of 12 month experience working in a Ralph Lauren store, who is ideally a strong user of endless aisle. Or similar retail or digital experience elsewhere.
- Understanding of omnichannel retail concepts such as Endless Aisle, Click & Collect, BORIS and Buy Online Ship from
Store (BOSS)
- Intermediate working knowledge of Microsoft Excel (sorting, filtering, pivot tables, VLOOKUP, basic formulas and
data manipulation). Reporting and analysis are a core component of the role.
- Working knowledge of Microsoft PowerPoint for creating presentations, training materials and stakeholder updates
- Strong attention to detail when maintaining reports, trackers, issue logs and operational documentation.
- Comfortable learning new systems, reporting tools and retail technologies
- Strong analytical mindset with an ability to translate data into clear business insights and recommendations
- Experience working collaboratively as part of a team environment.
- Demonstrated ability to organise multiple tasks and meet deadlines.
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary
- Proactive problem solver.
- Excellent communication and relationship-building skills.
- Curious and eager to learn.
- Be flexible, enthusiastic, confident and proactive
