Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly.
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way.
And as a Service Delivery Co-Ordinator with Bellrock, you’ll do it by
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Monitoring job queues and updating records accurately
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Contacting suppliers and engineers for updates and job progress
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Rebooking or rescheduling jobs as needed
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Raising purchase orders and processing updates in the system
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Supporting MI and reporting requirements
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Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed
Skills & Experience
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Co-Ordinator, you’ll need
Detail Oriented, Customer Service Experience, Results Oriented Behaviour, Strong Written and Oral Communication Skills.
Experience and Competencies:
- Experience in a coordinator, scheduling, or admin role
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Comfortable with systems, phone, and email comms
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Able to juggle completing tasks and priorities
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Adherence to processes and procedures
Be the perfect fit
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Detail-focused and highly organized
- Tenacious and persistent in chasing actions
- Clear communicator and team player
- Good Judgement & understanding when to escalate issues
AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
