Job Title: Customer Support Operator
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Hours: 4 on 4 off working rotating shift patterns (6am-6pm, 11am-11pm and 6pm-6am)
Salary: £13.45 p/h Uplifts apply to unsociable hours worked
What is in it for you?
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A competitive salary
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A friendly and supportive team
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Training, career development & progression
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Overtime opportunities
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A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
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Free on-site parking
Main Duties
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Managing high levels of incoming and outgoing telephone calls to both clients and branches.
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Utilise software to ensure the required monitoring and compliance standards are met.
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Work as part of a monitoring team liaising with different branches nationally.
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Follow correct procedures for incident reporting and real time monitoring.
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Work as part of a team, communicating effectively with team members and others.
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To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
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To undertake additional duties in line with management requests as required.
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Comply with IS) 27001 standards and procedures.
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Meeting individually set KPIs.
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Stay current with system information, changes, and updates.
What we are looking for
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Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
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Ability to work in a fast-paced environment.
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Ability to manage workload to meet team deadlines.
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A willingness to learn and develop and show high level of commitment and professionalism.
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Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
Desired experience
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Alarm receiving centre
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Call centre
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Customer service
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
