Hospitality Supervisor
THAT’S WHERE YOU COME IN…
Working closely with the Hospitality Management team, you’ll play a key role in delivering polished, seamless and genuinely memorable hospitality across Tewkesbury Park.
As Hospitality Supervisor, your main focus will be restaurant service, leading from the front to ensure every service is delivered with confidence, professionalism and attention to detail — from setting the restaurant and briefing the team, through to anticipating guest needs and ensuring every detail is taken care of.
You’ll also support our bars, meetings & events and functions, bringing the same high standards and attention to detail across every guest touchpoint.
We’re looking for someone who understands that exceptional service is about more than simply getting the basics right. It’s about timing, attention to detail, professionalism, anticipation and creating an experience that feels effortless for the guest.
You’ll be a visible presence on the floor, supporting and developing your colleagues, maintaining service standards and ensuring the operation runs efficiently and seamlessly, particularly during busy periods.
KEY RESPONSIBILITIES
- Take a lead role in the day-to-day running of restaurant service, ensuring every service is well organised, efficient and delivered to a consistently high standard
- Lead from the floor, setting the standard for warm, attentive and professional service
- Brief and prepare the team before each service, ensuring everyone understands the day's priorities, bookings, menus and guest requirements
- Coach, support and develop colleagues to build confidence, product knowledge and exceptional service skills
- Maintain a strong presence throughout service, anticipating issues before they arise and ensuring service flows efficiently
- Ensure tables are presented beautifully and that service standards are consistently maintained from welcome through to farewell
- Develop a strong understanding of our menus, food and beverage offering, and confidently communicate this to guests
- Anticipate guest needs and look for opportunities to add thoughtful, personalised touches to their experience
- Support upselling and encourage the team to maximise opportunities through recommendations and excellent product knowledge
- Work closely with the kitchen to ensure food service is coordinated, timely and delivered to the expected standard
- Support the smooth and professional operation of our bars
- Lead and support colleagues during meetings, conferences, weddings and special events
- Coordinate restaurant, bar and event spaces to ensure they are fully prepared and presented to a high standard
- Work closely with reception, kitchen, housekeeping and wider resort teams to create a seamless guest journey
- Deal confidently with guest requests and resolve any issues quickly and professionally
- Maintain high standards of cleanliness, presentation, health & safety and operational compliance
- Act as a positive role model, creating a supportive, professional and service-focused working environment
ABOUT YOU
You’re someone who takes pride in delivering exceptional restaurant service and enjoys leading a team in a busy, guest-focused environment.
You’ll be:
- Passionate about restaurant service and creating exceptional guest experiences
- A confident, hands-on leader who leads by example
- Naturally attentive to detail and committed to maintaining high standards
- Someone who understands the importance of professional, seamless and consistent service
- Confident coaching and motivating a team during busy services
- Comfortable communicating with guests and building genuine relationships
- Organised, calm and able to think quickly when things don't go to plan
- Confident working closely with the kitchen and wider hospitality team
- Commercially aware, with an understanding of upselling, stock control and cost management
- Flexible and happy to support across restaurant, bar and events when required
Above all, you’ll understand that exceptional hospitality should feel effortless to the guest — with every interaction considered, every detail taken care of and the highest standards maintained throughout.
WHAT’S IN IT FOR YOU…
At Tewkesbury Park, we’re committed to providing exceptional hospitality whilst creating a vibrant and enjoyable working environment for all of our team.
Here are just some of the benefits you’ll receive upon joining us:
- 20 paid holiday days, plus 8 bank holidays
- A guaranteed day off to celebrate your birthday after 1 year
- Company sick pay after qualifying period
- Meals whilst working an 8-hour shift
- Uniform provided
- Free use of the hotel’s gym and wellness facilities, including fitness classes, if you fancy
- Discounted food & beverage and accommodation
THE NITTY-GRITTY…
LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN
SALARY: £28,000 – £28,500 per annum
HOURS: Full time – 40 hours per week contracted, including evenings & weekends
Job Types: Full-time, Permanent
Pay: £28,000.00-£28,500.00 per year
Benefits:
- Discounted or free food
- Gym membership
- On-site parking
