Job Summary
We are seeking a practical hands-on manager with strong verbal & written communication skills and operational awareness on a maternity cover basis from the start of September.
You will balance performing day to day tasks (indoor and out) with taking a step back to manage. This is a varied role where no two days are the same — ideal for someone who enjoys working around boats, dealing with people, and keeping things running smoothly.
Key Responsibilities
Marina Operations
- Manage berth allocations, moorings, and occupancy records.
- Coordinate boat arrivals, departures, and visitor moorings.
- Ensure marina facilities are clean, secure, and operational.
- Monitor and manage fuel, electricity, water, pump-out, and waste disposal services.
- Manage and monitor marina security systems (CCTV, alarms, access fobs).
- Ensure compliance with all marina health and safety procedures.
- Conduct routine safety inspections across mooring berths, walkways, buildings, and service areas.
Customer Service
- Handle customer enquiries and marina bookings and act as the main point of contact for berth holders, visitors, contractors, and suppliers.
- Provide a professional and welcoming experience for customers.
Administration & Financial Duties
- Maintain customer accounts, contracts, and mooring agreements.
- Process orders, supplier payments, and invoices and monitor budget
- Manage Zoho Books (online book-keeping system) and liaise with accountants on VAT and payroll issues
- Assist with occupancy planning and marina revenue targets.
Maintenance & Facilities Management
- Coordinate routine, reactive maintenance works and identify improvement opportunities and preventative maintenance needs.
- Arrange and manage contractors and service providers on site.
Team Leadership
- Supervise marina staff, contractors, and seasonal workers where applicable.
- Manage staff scheduling and operational coverage.
- Communicate regularly and effectively with the marina’s remote leadership team.
Skills & Experience Required
Essential
- Strong organisational and problem-solving abilities
- Good organisational and communication skills
- Excellent customer service and communication skills
- Practical mindset and able to deal with day-to-day operational issues
- Administration and basic bookkeeping experience
- Competent IT skills and keeping accurate records
- Ability to work independently and manage multiple tasks
Desirable
- Experience managing small teams or contractors
- Previous experience in leisure, facilities, or property operations industry
- Some marina and/or marine knowledge
- Ability to take a hands-on role if required in maintenance and practical facilities management tasks
Working Hours
- Part-time role working 25 hours per week over 4 days Monday to Friday.
- Occasional weekend, bank holiday, or emergency call-out availability may be required.
Salary
£33,280 per annum (FTE) pro-rated to £20,800 for 25 hours per week.
Application Process
Please submit your CV and a max. one-page covering letter outlining:
- Relevant experience
- Why you would be a good fit for us
- If you have interest or experience in the secondary practical job.
The covering letter will be integral in assessing your suitability for the role.
Pay: £33,280.00 per year
Work Location: In person
