The Langley Hotel opened its doors on 1st June 2019, following an extensive six-year transformation. In collaboration with the award-winning Dennis Irvine Studio, our multimillion-pound renovation has breathed new life into the historic Grade II-listed Langley Park House, transforming it from a dilapidated former private residence into a majestic countryside icon. Today, The Langley seamlessly blends heritage grandeur with modern sensibilities to meet the aspirations of the contemporary traveller.
About the Role
An exceptional opportunity has arisen for a talented individual to join our distinguished spa team at The Langley. This is a unique dual role opportunity to lead both our exceptional fitness operations and the day-to-day management of our luxury spa facilities. You'll be the driving force behind delivering world-class wellness experiences to our discerning members and guests, whilst ensuring operational excellence across all club and spa amenities.
General Duties and Responsibilities
Fitness Leadership
- Oversee our gym, wellness studio, pools, and thermal experiences
- Source, recruit, and manage external class instructors and personal trainers
- Design and deliver a diverse, engaging schedule of fitness classes and wellness activities
- Provide expert instruction and personalised fitness support to members and guests
- Develop and implement a 12-month member retention calendar of events
- Conduct fitness assessments and guide guests safely through their wellness journeys
Operations Management
- Take full responsibility for day-to-day spa facility operations and duty management
- Ensure the highest standards of cleanliness, safety, and service excellence throughout
- Directly manage night cleaners and coordinate with the maintenance team
- Act as health and safety lead for all facilities
- Oversee wet areas including pools and thermal experiences, ensuring compliance with all regulations
- Deputise for the Spa Director in their absence
Commercial & Financial
- Drive membership retention and spa revenue growth
- Manage class diaries and retention calendars to maximise revenue opportunities
- Monitor daily budgets, utilisation statistics, and sales performance
- Conduct monthly stock takes and support commercial target achievement
- Actively participate in member tours and sales initiatives
- Collaborate with the Spa Director to achieve agreed commercial targets
Team Management
- Directly lead night cleaners, personal trainers, and class instructors
- Conduct regular 1-to-1 meetings and appraisals
- Manage team rotas to ensure optimal coverage
- Ensure comprehensive training and development for all team members
- Foster excellent working relationships across the spa and hotel
What We're Looking For
We'd love to hear from candidates who possess:
Essential
- Fitness Training Qualification
- PT/Class Instructor Qualifications
- Experience in Duty/Operations Management within a fitness environment
- Proven team leadership and people management experience
- A passion for customer service excellence with the ability to exceed guest expectations
- Strong IT skills including Microsoft Office and booking systems
- Excellent knowledge of health and safety regulations
- Good knowledge of pool and thermal experience operations
- Reliable, efficient, and proactive approach with strong problem-solving abilities
- Excellent analytical, numerical, and verbal reasoning skills
- A timely, methodical approach to work with proven planning abilities
- Access to personal transportation
Desirable
- Membership sales experience
- Pool plant, lifeguard, and first aid qualifications
- Fire safety knowledge
- Experience of using Premier Core booking system
- Leisure/Spa Management qualification
- Marketing and business development skills
- Recruitment and staff training experience
- Vision and strategic awareness
- Keen for personal development and continuous learning
What We Offer
- Service charge (discretionary)
- 28 days holiday including bank holidays
- Discounted room rates at Marriott properties worldwide
- 20% discount at Marriott F&B outlets worldwide
- Employee Referral Scheme
- Pension scheme
- Learning and development programmes
- Free Meals on Duty
- On-site parking
- Complimentary dry cleaning
- Uniform
- The opportunity to work in a luxury 5-star spa environment
- A varied, challenging role combining fitness passion with operational leadership
- The chance to shape exceptional wellness experiences for an exclusive clientele
Join Our Team
At The Langley, we're looking for natural ambassadors who embody warmth, professionalism, and a genuine desire to create memorable experiences. If you're passionate about delivering impeccable service and thrive in an environment where going above and beyond is the standard, we'd love to hear from you.
This is an ideal opportunity for someone ready to refine their expertise in luxury hospitality and achieve exceptional results in an unparalleled setting.
This role requires flexibility including early mornings, evenings, weekends, and bank holidays to meet the needs of our members and guests.
Candidates must have the right to work and live in the UK. We are unable to offer staff accommodation or visa sponsorship for this position.
Job Type: Full-time
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Work Location: In person
