Service Desk Coordinator
About KBO Fire & Security
KBO Fire & Security is an independent fire and security company that has been protecting homes and businesses across Surrey, Hampshire, Berkshire, London and the surrounding counties for over 30 years. We deliver everything from single house alarms to fully integrated commercial fire and security systems, with all installations handled by our in-house engineering team. We are NSI Gold accredited, BAFE approved, and members of the Fire Industry Association, and we hold Master Locksmiths Association, CHAS, Constructionline, Safe Contractor and SMAS accreditations. As a growing business, we are investing in our people and our systems, and this role is a chance to join at an exciting stage and grow with us.
Job Overview
We are seeking a highly organised, detail-oriented and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, managing our busy service desk and ensuring a smooth, efficient service for both clients and engineers.
The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Key Responsibilities
- Acting as the first point of contact for clients
- Scheduling maintenance visit requests
- Coordinating the dispatch of service engineers
- Managing the daily diary, ensuring it runs efficiently and engineer travel time is kept to a minimum
- Ensuring timely, professional and clear communication with customers
- Scheduling quoted works
- Scheduling revisits and fault call-outs
- Closing jobs accurately and in a timely manner
- Providing ongoing support to engineers
- Ensuring equipment and materials are ordered and allocated to jobs
- Liaising with the ARC (Alarm Receiving Centre)
- Assisting Key Accounts as required
- Providing administrative and operational support to the Service Desk Manager
About You
- Experience in a scheduling, service coordination, or busy administrative role
- Confident and professional on the phone, with strong written communication
- Highly organised, with the ability to juggle competing priorities under pressure
- Experience in the fire and security industry is desirable but not essential
- Experience with SimPRO or similar field service management software is a plus
Work Schedule
This is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.
- Monday to Friday (excluding Bank Holidays)
- 08:30 to 17:00
- Immediate start available
Benefits
- Salary: £26,000 per annum
- 20 days annual leave plus bank holidays, increasing with service
- Additional day off for your birthday
- Free gym membership at Jetts Fitness, with access to both the Farnborough and Farnham gyms, modern 24/7 facilities, so you can train before or after work, or at the weekend, at no cost to you
- Company events
- Free parking
- Workplace Pension Scheme
Pay: £26,000.00 per year
Benefits:
- Company events
- Free parking
- Gym membership
- On-site parking
Work Location: In person
