Job Summary
Are you a confident communicator who thrives on building great customer relationships? Do you enjoy co-ordinating moving parts and making sure everything runs smoothly? If so, we’d love to hear from you.
We’re a growing SaaS company in the compliance management, energy, and sustainability sector, and we’re looking for a Service Delivery Co-ordinator to join our team. You’ll be working at the heart of our Service Delivery Team -the key link between our clients and the teams who deliver for them.
The Role
As a Service Delivery Co-ordinator, you’ll take ownership of desk-based customer accounts, ensuring clients receive a consistent, professional, and proactive service. Working alongside Key Account Managers and Service Delivery Managers, you’ll keep customers informed, co-ordinate internal teams, and help ensure that the right things happen at the right time.
What You’ll Be Doing
- Managing a portfolio of desk-based customer accounts as the main day-to-day contact.
- Co-ordinating updates and progress communications to customers on behalf of the wider service delivery team.
- Liaising with operations to ensure tasks are raised and tracked through the correct processes.
- Preparing and presenting project Governance Documents and SLA reports for customer reviews.
- Logging and escalating incidents in line with our internal process.
- Maintaining accurate customer and contract data in HubSpot, including renewal forecasting.
- Supporting Service Delivery Managers in producing quotes and proposals.
- Building a working knowledge of our compliance system, customer configurations, and reporting tools.
What We’re Looking For
- Excellent written and verbal communication skills - you’ll be representing us to customers every day.
- Strong organisational skills with the ability to manage multiple accounts and priorities.
- A proactive, solutions-focused mindset and a positive attitude.
- Previous experience in a customer-facing, account management, or co-ordination role.
- Comfortable working in a fast-paced environment with evolving priorities.
- Experience using a CRM system (HubSpot experience is a bonus, but not essential).
What We Offer
- A supportive team environment with structured onboarding and a clear development plan.
- Exposure to a range of interesting customers across housing, NHS, and other sectors.
- Opportunities to grow your knowledge of compliance, energy, and sustainability - a fast-moving and important sector.
- Competitive salary, reviewed regularly as you progress.
- The chance to make a genuine difference to the customers we serve.
Pay: £22,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Financial planning services
- Private medical insurance
Work Location: In person
