Working Hours - 35 - Mon - Fri 9 - 5 (1 hour lunch)
· Following up leads from people who have contacted the firm with employment law issues.
· Capturing personal data and taking a detailed summary of the issue with the employer
· Considering whether callers meet some pre-defined criteria
· Informing people, with empathy, who do not meet the criteria that we are unable to assist
· Admin Tasks including management of an busy Outlook account and updating an excel spreadhseet
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
Ability to commute/relocate:
- Newtownabbey BT36: reliably commute or plan to relocate before starting work (required)
Experience:
- Call centre: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
