We are looking for a capable, enthusiastic, and compassionate individual to join our passionate team supporting vulnerable adults across Birmingham. Previous experience as a Housing Support Officer is desirable but not essential. We are looking for someone with a positive attitude, excellent people skills, and a proactive approach who is committed to making a real difference.
All appointments are subject to a probationary period, allowing both you and Box Fresh Living to ensure the role is the right fit. We hope you'll become a valued member of our team for many years to come.
Company description
Box Fresh Living Limited is a growing provider of supported accommodation and housing support services for vulnerable adults across Birmingham. Our mission is to empower people to rebuild their lives through high-quality accommodation, practical support, and person-centred interventions that promote independence.
Job description
The support we provide is primarily around helping people develop the skills, confidence, and support networks needed to live independently.. The support is in-person but it does not require any physical assistance in the form of washing, bathing, assisting with medication, etc.
Our Residents come from a variety of backgrounds including including homelessness, mental ill health, substance misuse, offending histories, and veterans. They often have unstructured and difficult lives. It is our mission to build trust and deliver support to enable our Residents to enhance their skills and progress on their journey toward independent living.
The purpose of the role is to provide focused support to our Residents to resettle them back into the Community; leading to fulfilled lives, improved life choices, a reduction in offending, and safer communities.
Housing Support Officers liaise directly with residents on a regular basis to support them in their journey towards independent living. They are also responsible for matching referrals to households where they will fit well with existing residents, and ensuring properties are maintained in good condition.
This is a varied and rewarding role where no two days are the same. You'll have the opportunity to make a genuine difference in people's lives by supporting them to achieve greater independence and stability.
The role will appeal to a well-organised individual, with excellent people skills, a desire to contribute to the community, a Full UK Driving Licence, good written and oral communication skills, and a basic understanding of IT.
The role requires a diverse set of skills and competencies as follows:
RESIDENT SUPPORT
Our primary purpose is to provide an excellent support service to our Residents. As such you will be expected:
- (Don't worry if you haven't done any of this before. We provide excellent training!)
- To make initial contact with referrals who are sent our way
- To conduct risk assessments and create individual support plans for residents
- To conduct weekly support sessions with Residents and create a written record of the session
- To maintain and document regular contact with Residents
- To signpost Residents to support services as required
- To build professional, trusting relationships with Residents that promote engagement and positive outcomes.
- To assist Residents to enhance their life, employability and social skills
- To support Residents with the payment of service charges and maintain accurate records
- To help residents move into and out of properties
PROPERTY MANAGEMENT
We provide excellent accommodation for our Residents. As such you will be expected:
- To carry out regular property visits and inspections to ensure accommodation remains safe, clean, and well maintained
- To work with Residents to ensure property interiors and gardens are kept clean and tidy
- To ensure the properties are safe and secure for the Residents
- To ensure health and safety policies are implemented and monitored
- To feedback on Residents who have moved on from the properties and to ensure rooms are clean and prepared for new Residents
- To routinely collect meter readings
- To liaise with neighbours as required
ADMINISTRATION
An essential part of the role is ensuring we are accountable for the support we deliver to our Residents and for the maintenance of the properties. As such you will be expected:
- To explain and complete sign-up packs and service charge agreements with Residents
- To maintain support session notes, support plans, and risk assessments for Residents through our CRM system
- To complete property safety logs
- To collect proof of income for the residents
- To file and organise Resident paperwork
IDEAL SKILLS
As a varied role, Housing Support Officers ideally have a varied range of skills:
- Good verbal and written English
- Effective communication skills
- Great organisation
- Strong time-management and planning skills
- Experience in delivering support to vulnerable adults is ideal but not essential
REQUIREMENTS
Successful candidates must have the following:
- Right to work in the UK
- Comfortable working independently and managing a caseload
- Full UK Drivers Licence
- Own vehicle
- Able to work 9am – 5pm Monday to Friday
- Clean DBS Certificate (or be willing to apply for one at our cost)
SALARY
- Salary: From £24,800 per annum (pro rata for part-time), depending on experience
- Full-time (37.5 hours per week) and part-time (20 hours per week) opportunities available
BENEFITS
- Mileage allowance
- Performance-based bonus scheme
- Generous annual leave entitlement
- Comprehensive induction and ongoing training
- Company pension
- Remote administration when appropriate
- Opportunities for career progression
- Supportive and friendly team environment
Job Types: Full-time, Part-time, Permanent
Pay: £24,800.00 per year
Benefits:
- Casual dress
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
Application question(s):
- This role can be emotionally demanding. What do you do to manage stress at work?
Work Location: In person
