UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long lasting, innovative clothing at an affordable price .
We are currently recruiting a Fraud Prevention and Risk Analyst to sit within the EU ECommerce IT team, based in our London office. You will be reporting into the European Fraud Lead, working closely with EC IT, Customer Service, Logistics, Warehouse Operations, Finance, EU Ecommerce teams, global stakeholders and external operational partners at a local, European and global level.
This is an opportunity for someone with strong analytical skills and experience in E commerce, fraud prevention, risk management, business analysis or operational improvement to help build a structured and scalable fraud management function across UNIQLO Europe eCommerce. You will support the reduction of financial losses linked to chargebacks, payments, deliveries, returns, refund abuse and account abuse by improving detection, strengthening prevention strategies and driving practical, data led improvements across our European markets.
What you will be responsible for :
Analyse fraud trends across payments, chargebacks, deliveries, returns, refund abuse and account abuse, identifying risks and supporting decision making through clear data insights.
Support monitoring and improvement activities across chargeback fraud, payment fraud, delivery fraud, return abuse, refund abuse, account takeover and other emerging fraud schemes.
Identify and implement process improvements to reduce fraud r elated losses, operational inefficiencies and manual fraud checks across customer journeys, claims, returns, refunds and delivery r elated cases.
Support fraud related system enhancements, automation initiatives and process digitisation projects, including business requirements gathering, testing and implementation activity.
Work closely with internal teams, global stakeholders, payment providers, fraud solution partners and external operational partners to coordinate fraud prevention initiatives.
Support internal training and fraud awareness activity for Customer Service, warehouses, delivery carriers and operational teams, helping to establish standard fraud handling practices and best practice.
Skills, Experience and Attributes:
Commitment to Inclusion and Data Protection
UNIQLO is an inclusive employer, and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability or other characteristics .
We are dedicated to safeguarding your privacy and personal information; please refer to our privacy policy for details on our recruitment process .
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