We are a vibrant and growing GP practice that's patient focused and looking to provide outstanding care. We have a close knit friendly team and have a culture of promoting and progressing strong team members rapidly.
MAIN PURPOSE
Dynamic role of being the main point of contact for patients and act as a focal point of communication between patients, doctors and other members of our close knit healthcare team. To ensure enquires are promptly, efficiently and courteously handled; documents filed, recorded and distributed accurately and promptly
GENERAL
- To work within the guidelines and policies of the Practice
- To handle calls in a professional manner with good customer service
- To complete patients referrals and other administrative tasks
- To ensure that safe systems of work are practiced and that the agreed health and safety policies are adhered to.
DEVELOPMENT / TRAINING
We offer great training opportunities. We have a culture of enthusiastic and hardworking team members developing to take on more senior roles in healthcare with increase in pay over a short period of time. This can involve more senior administrative tasks or being directly involved in patient services.
WORKING HOURS:
36 hours over 4 week days (9.00 am to 6.30 pm)
Please note: As part of the onboarding process, the first two weeks of employment will be worked over five days per week (Monday to Friday) to enable completion of mandatory induction, systems training, and shadowing. Thereafter, employees will move to their contracted working pattern.
ANNUAL LEAVE:
16 days annual leave + 8 bank holidays
Job Types: Full-time, Permanent
Pay: £12.71-£13.00 per hour
Benefits:
Application question(s):
- Can you work 36 hours over 4 days a week? Or are you looking for part time?
- Do you have a right to work and are there any restrictions in terms of timeframe (e.g. student visa)?
- When can you start work?
- Current pay/hr and how many hours per week working
- Do you live within a 50 minutes commute to West Green Surgery 590 Green Lanes, N8 0RA? Please provide your Postcode (if no - please avoid applying)
Education:
- A-Level or equivalent (required)
Experience:
- Customer support: 2 years (preferred)
- Phone triage: 1 year (preferred)
Language:
- English (required)
- Do you speak any languages other than English? (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
