Overview
We are seeking a professional and personable Front of House Concierge to join our team. The ideal candidate will be the welcoming face of our establishment, providing exceptional guest services and ensuring a seamless experience for all visitors. This role offers an excellent opportunity for individuals passionate about guest relations to develop their career within a dynamic environment.
The successful applicant will demonstrate excellent communication skills, organisation, and a friendly demeanour, embodying the highest standards of customer service.
Responsibilities
- Greet visitors warmly upon arrival, creating a welcoming atmosphere
- Manage visitor enquiries via phone, email, and in person with professionalism and courtesy
- Coordinate with other departments to ensure visitor needs are met promptly
- Maintain a tidy and organised reception area at all times
- Manage incoming calls with proper phone etiquette and respond to visitors requests promptly
- Uphold high standards ensuring visitor satisfaction at all times
Qualifications
- Previous experience Front of House Reception / Concierge.
- Excellent communication skills with strong phone etiquette and interpersonal abilities
- Demonstrated organisational skills and effective time management
- A friendly, professional demeanour with a passion for delivering outstanding guest service
- A proactive attitude with the ability to handle multiple tasks efficiently whilst maintaining composure under pressure
Hours
Monday - Friday 09:00 - 19:00
Pay: £13.12 per hour
Licence/Certification:
Work Location: In person
