HWL Windows Group is looking for an experienced Internal Sales & Account Development Executive to join our growing sales team.
We are a specialist manufacturer of The Residence Collection timber-welded windows and doors, alongside a growing range of aluminium windows, doors and bifolds.
This is a genuine sales and account development role. You will work alongside an experienced member of our internal sales team, helping us get more from the significant volume of enquiries, quotations and customer information already passing through the business.
We have an established customer base and years of customer and quotation history. With the introduction of Dynamics 365, we are bringing this information together into one system, giving our sales team much greater visibility of live opportunities, previous customers and changing buying patterns.
This is not a traditional cold-calling role. The focus is on following up live opportunities, developing existing accounts and re-engaging customers we already know.
The Role
Your day-to-day responsibilities will include:
- Following up live quotations and sales enquiries within agreed timescales
- Understanding where quotations are in the customer's buying process and identifying the next action
- Proactively contacting existing trade customers and developing those relationships
- Working systematically through our historic customer database to re-engage dormant and lapsed accounts
- Identifying customers whose ordering levels have reduced and understanding why
- Identifying further opportunities within existing customer accounts
- Handling customer sales enquiries and product queries
- Promoting our Residence and aluminium product ranges
- Recording meaningful feedback on won, lost and outstanding quotations
- Managing leads, accounts and opportunities through our Dynamics 365 CRM system
- Maintaining accurate customer and opportunity information so that sales activity and conversion can be properly measured
- Working closely with production and customer service to ensure customers receive a responsive and professional service
Who We're Looking For
Ideally, you will already have experience within the window, door, fenestration or building products industry and understand the needs of trade customers.
Experience selling PVCu, flush sash, Residence Collection or aluminium products would be a significant advantage.
More importantly, we're looking for someone who is naturally inquisitive and commercially minded — someone who wants to understand what happened to the quote, why a customer hasn't ordered, what has changed and where the next opportunity may be.
You should:
- Is confident speaking to customers on the telephone
- Enjoy following up opportunities and turning enquiries into orders
- Be comfortable re-establishing relationships with previous customers
- Build strong, long-term customer relationships
- Be commercially aware and comfortable discussing products and pricing
- Be organised, persistent and good at following things through
- Be able to manage a busy workload without losing sight of opportunities
- Be comfortable using CRM systems and working with customer and sales data
- Have a positive, proactive approach rather than waiting for the phone to ring
What We Offer
- £32,000–£35,000 basic salary, depending on experience
- Full-time, permanent position
- Monday to Friday
- Company pension
- On-site parking
- An established customer base and years of customer history to develop
- Quality specialist Residence and aluminium product ranges
- Newly implemented Dynamics 365 CRM providing greater visibility of customers and opportunities
- Opportunity to play an important role in the continued growth of the business
This is an office-based position at our Leeds manufacturing facility.
If you have experience within the window and door industry and enjoy developing customer relationships, digging into opportunities and turning enquiries into business, we'd like to hear from you.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
