Front Office Manager - Maternity Cover
DoubleTree by Hilton Cheltenham-Cotswolds
Fixed Term Maternity Cover | Full Time | Includes evenings and weekends
Lead the team that makes the first impression
At DoubleTree by Hilton Cheltenham-Cotswolds, a warm welcome is at the heart of what we do. From handing over our famous warm chocolate chip cookie to making sure every detail of a guest's stay runs smoothly, our Front Office team is at the centre of the hotel experience.
Set in a beautiful Georgian manor house overlooking Lilley Brook Golf Course, just minutes from Cheltenham town centre and the Cotswolds, our hotel is part of the Hilton family and managed by Michels & Taylor.
We're looking for an experienced and enthusiastic Front Office Manager to join us on a fixed-term basis to provide maternity cover and lead our Reception and Nights teams.
About the role
As Front Office Manager, you'll take ownership of the day-to-day Front Office operation, creating a welcoming experience for our guests while leading, developing and motivating your team.
It's a varied, hands-on management role combining guest experience, people leadership and commercial performance.
Key responsibilities include:
- Leading the day-to-day operation of Reception and Nights
- Ensuring every guest receives a warm, professional and memorable welcome
- Leading, motivating and developing the Front Office team
- Managing guest feedback and resolving concerns confidently and effectively
- Maintaining and continually improving Hilton brand and departmental standards
- Managing rotas and payroll in line with forecasted business levels
- Monitoring occupancy, room rates, revenue and departmental performance
- Creating a sales-focused culture and identifying opportunities to maximise revenue
- Recruiting, training, coaching and developing team members
- Managing performance and completing regular team member reviews
- Working closely with Revenue, Finance, Housekeeping and other hotel departments
- Ensuring security, cash handling and key control procedures are followed
- Supporting the wider hotel operation as Duty Manager when required
What we're looking for
- Previous Front Office management or supervisory experience within a hotel environment
- A genuine passion for delivering exceptional guest experiences
- Strong leadership skills with the ability to motivate and develop a team
- Commercial awareness and an understanding of occupancy, room rates and revenue
- Confidence handling guest feedback and challenging situations
- Excellent communication and organisational skills
- A proactive, hands-on approach to hotel operations
- Flexibility to work across the needs of the business, including evenings and weekends
You'll be someone who enjoys being visible in the operation, supporting your team and making sure both guests and colleagues have a great experience.
Why you'll love working with us
When you join DoubleTree by Hilton Cheltenham-Cotswolds, you'll enjoy:
- Discounted stays at Hilton Worldwide and Michels & Taylor managed hotels
- 50% off food and drink
- Free use of the Health Club including gym, pool and sauna
- Discounts on spa treatments and selected products
- Access to HSF Health Plan and Perkbox rewards
- Recognition programmes and regular team celebrations
- Career development and training opportunities
- Meals provided whilst on duty
- Free parking
Ready to lead our Front Office team?
If you're an experienced hotel professional who loves creating brilliant guest experiences and bringing out the best in a team, we'd love to hear from you.
Click Apply to start your journey with DoubleTree by Hilton Cheltenham-Cotswolds.
This is a fixed-term position providing maternity cover.
You must have the right to work in the UK.
If you do not hear from us within 14 days, please assume your application has been unsuccessful.
Pay: £33,813.00 per year
Benefits:
- Discounted or free food
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay
Work Location: In person
