Overview
The General Manager is the steward of The Taybank, responsible for protecting its character while ensuring the business runs with purpose, consistency and warmth. This role balances genuine hospitality with creating memorable experiences for guests, supporting a talented team, and nurturing The Taybank's place at the heart of the local community. Present, approachable and hands-on, the General Manager shapes the atmosphere of the business as much as its commercial performance.
Leading the team across the restaurant, rooms, gardens and events, the General Manager creates a culture where people take pride in their work, feel trusted to make decisions, and deliver thoughtful, relaxed hospitality. They oversee the day-to-day operation while helping The Taybank continue to evolve in a way that feels authentic to its rural setting and independent spirit.
Working closely with owner Fraser Potter, the General Manager helps translate the long-term vision for The Taybank into everyday decisions and guest experiences, contributing ideas, driving improvements and ensuring the business continues to grow without losing its identity. The role also works in close partnership with the General Manager of our sister business, The Birnam Hotel, sharing knowledge, resources and best practice where appropriate, while supporting a collaborative approach across both businesses and ensuring each retains its own distinctive character.
Key Responsibilities
- Strategic Leadership & Business Management
- Develop and implement the hotel’s annual business plan, budgets, revenue strategies, and performance targets.
- Analyse financial reports (P&L, GOP margins, RevPAR, ADR, occupancy trends) and take corrective action to achieve or exceed targets.
- Identify new revenue opportunities, market trends, and competitive benchmarks.
- Lead major projects, capital improvements, refurbishments, and long-term development plans.
- Ensure compliance with legal, regulatory, and brand standards.
Operational Excellence
- Oversee daily operations across all departments: Front Office, Housekeeping, Food & Beverage, Maintenance, Events, and Administration.
- Ensure the highest standards of guest service, safety, cleanliness & maintenance.
- Monitor Standard Operating Procedures and introduce operational improvements where needed.
- Maintain accurate inventory controls and procurement processes.
- Respond swiftly to operational issues, emergencies, or service recovery situations.
Guest Experience & Service Quality
- Set and uphold service standards aligned with the hotel’s brand and ethos.
- Monitor guest feedback channels (reviews, surveys, direct feedback) and implement initiatives to raise satisfaction scores.
- Welcome VIP guests and ensure personalised service across all touchpoints.
- Manage complaints with professionalism, ensuring guest recovery and retention.
Financial Management
- Oversee budgeting, forecasting, payroll, cost controls, and financial reporting with the Accounts Department.
- Set and monitor departmental budgets and KPIs.
- Ensure optimal staffing levels while maintaining cost efficiency.
- Drive profitability through effective revenue management, upselling initiatives, and cost-saving programmes.
Human Resources & People Leadership
- Recruit, train, develop, and mentor department heads and senior staff.
- Foster a positive workplace culture built on teamwork, professionalism, and continuous learning.
- Lead performance reviews, employee engagement, succession planning, and disciplinary procedures.
- Ensure compliance with employment law, health & safety legislation, and company policies.
- Promote staff wellbeing, retention, and high morale.
Food & Beverage Oversight
- Support the Head Chef with menu development, service standards, cost control (labour, wastage, GP%), and guest satisfaction.
- Ensure licensing laws, food hygiene regulations, and health & safety standards are met.
- Monitor special events, weddings, banquets, and private dining experiences.
Property & Facilities Management
- Oversee maintenance programmes, preventative maintenance cycles, and contractor relationships.
- Ensure all safety systems are functioning (fire safety, security, alarms, emergency procedures).
- Approve capital expenditures and refurbishment plans.
- Maintain high standards of appearance across all public spaces, guestrooms, back-of-house areas, and grounds.s
About You
Skills & Competencies
- Leadership
- Inspires teams through vision, clarity, and accountability.
- Strong decision-making, crisis management, and communication skills.
- Commercial Acumen
- Deep understanding of hotel KPIs, revenue management, budgeting, and financial analysis.
- Guest-Focused Mindset
- Passionate about service excellence and creating memorable experiences.
- Operational Expertise
- Strong knowledge of hotel operations, industry regulations, and best practices.
- People Management
- Skilled in coaching, conflict resolution, and cultural development.
- Adaptability & Problem-Solving
- Able to manage multiple priorities in a fast-paced environment.
- Solutions-driven with high attention to detail.
Qualifications & Experience
- Minimum 5–7 years in a senior hotel management role, ideally as GM or Deputy/Operations Manager.
- Experience in boutique or luxury hotel environments preferred.
- Strong financial and commercial management skills.
- Familiarity with PMS systems, revenue management platforms, and hospitality technology.
- Hospitality or business management qualification is beneficial but not essential.
Pay: £30,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
Ability to commute/relocate:
- Dunkeld, Perth and Kinross: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
