The Restoration Technician plays a key role in restoring homes affected by fire or flood, ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high-quality mitigation, restoration, and customer care that supports insurer expectations and provides a smooth, reassuring experience for affected homeowners.
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Accurate and Insightful Damage Assessment:
Assess the extent and type of fire or water damage to enable clear, accurate restoration decisions.
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Efficient and Effective Restoration Planning:
Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to reinstatement team.
- High-Standard Water and Fire Mitigation:
Perform mitigation tasks such as water extraction, wet and contaminated material strip-out, soot decontamination, and drying equipment setup.
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Clean, Safe, and Habitable Environments:
Complete decontamination, sanitising, deodorising, and debris removal to restore safe conditions of properties.
- Clear, Accurate Documentation:
Maintain a detailed log of works completed including recording accurate moisture readings, update insurance systems, produce floorplans, and support claim processes.
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Positive and Supportive Customer Experience:
Communicate clearly with customers, adjusters, and colleagues, providing reassurance and updates.
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Consistent Safety and Compliance Adherence:
Follow safety protocols and PPE requirements, ensuring a safe working environment.
