Customer Account Manager
Location: Bolton
Hours: Full-time, Monday–Friday, 8:00am–5:00pm
Salary: Competitive
About NWCE
NWCE Foodservice Equipment is a multi-award-winning, family-run business and one of the UK’s leading foodservice equipment maintenance companies. From our Bolton office, we support customers across the catering and hospitality sectors through our nationwide engineering team.
We are growing rapidly and believe in growing our people with us. We invest in training, recognise potential and provide genuine opportunities to progress within the business.
The Role
We are looking for an organised, customer-focused Customer Account Manager to join our busy service team.
You will manage a portfolio of nationwide customers, acting as their main point of contact and ensuring they receive a reliable, responsive service that goes above and beyond expectations.
Key responsibilities include:
- Building strong relationships with key client contacts.
- Responding to enquiries and resolving issues promptly.
- Keeping customers updated on jobs, quotations and emergency tasks.
- Producing weekly reports on outstanding work.
- Managing incoming tasks through our CRM and client portals.
- Working to agreed KPIs and SLAs.
- Monitoring account activity and identifying trends.
- Maintaining accurate account records and documentation.
- Liaising with engineers and regional service coordinators.
- Escalating issues that could affect service delivery.
- Handling incoming calls and logging tasks accurately.
About You
You will have:
- Experience in a busy customer service or service-management environment.
- Experience working to KPIs and SLAs.
- Strong communication and relationship-building skills.
- Excellent organisation and attention to detail.
- Confidence using CRM systems and client portals.
- A professional, positive and empathetic approach.
Experience with Pro-Nett or Access Maintain and knowledge of foodservice equipment would be beneficial, but neither is essential. Training will be provided.
What We Offer
- Competitive salary.
- 28 days’ paid holiday, increasing with service by up to four additional days.
- An extra day off for your birthday.
- Company pension and sick pay.
- On-site parking.
- Staff wellbeing programme.
- Ongoing training and development.
- Genuine career-progression opportunities.
Why Join Us?
At NWCE, you will be joining a supportive, ambitious family business where your contribution is valued. We are committed to developing our people and promoting from within, giving you the opportunity to build a long-term career as our award-winning business continues to grow.
Job Type: Full-time
Pay: Up to £28,080.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
