JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
**9-month Fixed Term Contract**
What this job involves:
Join our team as an Employee Relations Manager in a large matrixed organisation. In this role, you will be part of a small and dynamic team of expert Employee Relations specialists, working closely with HR partners, legal, compliance, and management, covering the full range of Employee Relations responsibilities.
You’ll provide expert support and guidance, as well as managing your own investigation caseload and leading large-scale employee relations projects across all business lines, leveraging ER best practice to navigate complex and high-risk cases. With a focus on upskilling and providing best practice guidance, this role presents a unique opportunity to make a significant impact in a thriving organisation.
What your day-to-day will look like:
Provide expert support and advice to HR and business clients on ER matters, employment practices and casework including disciplinary, grievance, performance management, ill-health, workplace adjustments, dispute resolution, investigations etc, reducing reliance on third party legal advisors
Provide support on employment legal issues including input on Tribunal litigation and other casework
Investigate and respond to workplace complaints including complex, high-risk, sensitive and ER cases
Work closely with broader HR to expertly guide, support, and implement change initiatives by supporting colleagues and managers with transfers, reorganisations / restructures (including meeting information / consultation requirements), plus undertake broader project work as required
Identify and support interventions required for the transformation of the wider function in the UK and at times across EMEA including helping establish networks within and across the region
Partner closely with business-line aligned HR colleagues and compliance and have significant direct interactions with business clients and colleagues in legal (internal / external) and reward including in-country ER, US ER, and global colleagues
Track and report on ER MI to identify ER trends, propose and implement improvements
Define, design, and deliver ER solutions on topics including HR policies, procedures, and best practice materials to maintain compliance with country-specific statutes, circumstances, and regulations
Provide subject matter expertise, conduct research and partner with compliance and legal to proactively monitor and embed relevant statutory and regulatory changes
Build organisational capability in managing ER matters by educating managers and HR colleagues in ER process, practices, and legislation
Partner with HR and CoEs to design and facilitate the implementation of talent initiatives including engagement, diversity, and inclusion and EMEA wellbeing initiatives
Actively participate in projects developing new ER processes and other process improvements.
Required Skills and Experience:
A degree or qualification in HR, employment legal, industrial / labour relations, or related field and have good knowledge of UK employment law and regulation. Knowledge of ER in other countries within EMEA will be beneficial
Proven and demonstratable experience managing complex ER cases including investigations, ill-health, dismissals, appeals, and report writing
Training in investigations, mediation and some experience with unions and works councils
Strong written and verbal communication skills with attention to detail and accuracy
Problem-solving capabilities and are responsive to employee concerns and conflicting needs
An ability to handle difficult conversations, navigate complexities and disagreements and maintain neutrality in conflictual situations
Good judgment and able to articulate sound reasoning for recommendations to persuade stakeholders
An ability to recommend actions based on policy and practice and maintain relations with remote colleagues
Desired or preferred experience and technical skills:
Experience of a fast-paced matrixed organisation is helpful
Proficiency in using AI tools for complex ER projects and case management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
