At TechHouse | iCrack we're expanding fast — network airtime, insurance and IOT gadgets alongside expert mobile and tablet repairs. Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach.
We want our stores to be brilliant places to work as well as brilliant places to shop — so alongside hitting targets, we care just as much about people feeling valued, supported, and having a genuinely good time doing it. We invest in our people: if you're open to new challenges and willing to learn, we'll back you with real training and real opportunities to grow, whether that's mastering a new skill or stepping up to your next role. Wherever you're starting from, we want you to feel like there's a genuine path forward here — and that who you are is welcome and valued along the way.
You’ll be at the heart of our customer experience, playing a vital role in delivering exceptional service, driving sales, and supporting the smooth day-to-day running of the store. This role is ideal for someone who enjoys interacting with people and flourishes in a busy retail environment and has some experience in managing a store and supervising or leading a small team. We’ll provide all the technical and sales training you need to help you succeed.
Day to day you will:
- Deliver exceptional customer service and create a welcoming in-store experience that keeps people coming back
- Promote and sell products, accessories and repair services, supporting customers with recommendations and service queries
- Introduce Network Airtime contracts, Sim Cards, E Sims, and promote Mobile Phone Insurance and Warranty policies to customers
- Share product knowledge to help customers make informed buying decisions, supporting with recommendations and service queries
- Generate sales leads and collaborate with the wider store team to hit shared targets
- Maintain accurate sales records and key performance indicators
- Ensure the store remains clean, organised and always welcoming
What we’re looking for:
- Experience in a sales or customer-facing role in a retail environment
- Some experience leading/ supervising a small team and store operations
- An interest in technology, with the ability to enthuse customers about product features and benefits
- The aptitude to thrive in a fast-paced, target-driven environment
- Strong interpersonal skills and the confidence to approach customers with a friendly and engaging approach
- A collaborative mindset – you care about the whole team hitting its goals
Nice to haves
- Previous experience selling mobile phones
- Experience with or knowledge of selling insurance products
- Technical experience e.g. repairing phones and devices
What We Give you
- £28,000 plus individual/team commission and incentives
- 28 days holiday
- Auto-enrolment pension scheme
- Discounts on repairs and accessories
- Ongoing training to build expert knowledge and develop your career
- Clear progression opportunities within a growing business
- A supportive, people-first culture where your wellbeing matters as much as your targets
If this sounds like you, we'd love to hear from you!
TechHouse is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building teams where everyone feels able to bring their whole selves to work.
Pay: £28,000.00 per year
Work Location: In person
