Job Introduction
As a qualifed and experienced counsellor, the Counselling Coordinator is responsible for the day to day operational delivery of Release Counselling and Support Services including a community counselling service and the therapeutic services to housing residents, within a defined geographical area. Liaising with staff at the hostels, to enable them to support residents’ wellbeing, and ensuring a holistic and multi-disciplinary approach. Undertaking clinical assessments for potential clients. Working with the Counselling Lead you'll grow the range of services offered and increase the number of Volunteer Counsellors. The Counselling Coordinator will provide line management support for the Volunteer Counsellors and to liaise with the Clinical Supervisors on a regular basis. The Counselling Coordinaor will ensure the systems and functions for Release Counselling operate professionally, ethically and within the aims and ethos of the YMCA St Paul’s Group and the BACP Ethical Framework. To develop, embed and ensure that the services offered are professional, held in high regard and fully integrated. Excellent communication skills are required to be able to communicate with a wide range of stakeholders, both externally and internally.
About YMCA St Paul’s Group:
YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.
As one of the largest YMCAs in Europe and one of the largest providers of supported housing in London, we provide supported housing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres.
Being part of YMCA St Paul’s Group means not only working for a great London based charity that has supported young people and communities for over 150 years but also being part of a national association and global movement.
We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026.
About the Role:
Responsible for the day to day operational delivery Release Counselling and Support Services including a community counselling service and the therapeutic services to YMCA housing residents, within a defined geographical area. The Counselling Coordinator will liaise with staff at our hostels, to support residents’ wellbeing, and ensuring a holistic and multi-disciplinary approach. The Counselling Coordinator will work with the Counselling Lead to grow the range of services offered including onboarding Volunteer Counsellors. The Counselling Coordinator will provide line management support for the Volunteer Counsellors and to liaise with the Clinical Supervisors on a regular basis. To carry a clinical caseload. To ensure the systems and functions for Release Counselling operate professionally, ethically and within the aims and ethos of the YMCA St Paul’s Group and the BACP Ethical Framework. To develop, embed and ensure that the services offered are professional, held in high regard and fully integrated. Excellent communication skills are required to be able to communicate with a wide range of stakeholders, both externally and internally.
Key Responsibilities:
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Proactively engage with staff to promote the tiered therapeutic services available to residents
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To deliver clinical services including one to one counselling sessions, wellbeing sessions, group work and Single Session Therapy with residents
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To work creatively to ensure a variety of therapeutic ways to engage with residents
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To undertake clinical assessments as required
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To provide line management supervision for the Volunteer Counsellors
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To allocate clients to counsellors taking into account Volunteer Counsellors level of clinical experience
- To support the Counselling Lead in the recruitment of Volunteer Counsellors
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To be the point of contact for Release Clinical Supervisors for matters pertaining to Volunteer Counsellors based on the South Ealing sites, including risk and safeguarding concerns
- To work with the Release Administrator to process referrals and manage the referral process from start to finish; making assessment appointments, dealing with cancellations, liaising with individuals, parents /carers and counsellors, ensuring appropriate communication with the Counselling Lead, Volunteer Counsellors, support services and where appropriate signposting to other services.
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Liaising with other statutory and voluntary agencies to promote multi agency working and to promote the work of the YMCA
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To have a good understanding of outcome measures, in particular CORE 10 – in its application and interpreting the data
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Ensure the databases for the service are accurate and up to date at all times
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To research and prepare papers for commissioned services and any other necessary reporting documentation.
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To ensure the data for KPIs is being inputted correctly
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To report monthly statistics
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To develop and support the marketing of Release Counselling
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To liaise with outside organisations, schools, voluntary sector, local authority and counselling organisations as and when required
To ensure that administration support is in place for all volunteers; ensure all data and the contacts database is kept up to date i.e. information, personnel, staff training, appraisal and spreadsheets, making sure that GDPR guidelines are adhered to and online diaries are kept accurately
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What we offer:
At YMCA St Paul's Group, we prioritise improving diversity and inclusion in the workplace and our services. We value your authenticity and unique voice and encourage you to share your opinions. You will have the opportunity to be a catalyst for change by actively participating in our Employee Resource Groups.
You can learn, grow, and reach your full potential as a team member. We are committed to your development and will support your personal growth journey. Our comprehensive learning and development programme includes training, qualifications, and on-the-job experience, ensuring that you have the skills necessary for your role while offering continuous development and advancement opportunities.
In addition, you will have access to a range of benefits which will support you in mind, body, and spirit, which include:
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Free gym access across our sites.
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Discounts from major retailers and supermarkets.
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Free access to well-being and counselling services.
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The ability to work from a range of outer London work locations.
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Career development programmes to help you thrive.
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Family-friendly policies to help you balance work-life, including enhanced maternity pay.
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Life Assurance (permanent contracts only).
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For a complete list of our staff benefits, please click here.
Please note:
We are unable to provide visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.
As this role involves working with vulnerable members of society including regulated activity, a Basic, Standard or Enhanced Criminal Disclosure will be required following a conditional offer. We are making people aware of this because with Enhanced disclosures, spent convictions may appear. However, if you were appointed, we will consider all circumstances before making a final decision.
Previous applications: If you have applied for a similar role within the last six months and were unsuccessful, we encourage you to consider whether your experience has developed further before reapplying.
Accessibility & adjustments: We are committed to making reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any support to participate fully.
At YMCA St Paul’s Group, we actively promote equality of opportunity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all backgrounds, communities, and industries, and value the diverse skills, experiences, and perspectives that make our workforce stronger.
The successful candidate will be expected to uphold and work in accordance with the Christian ethos and values of the YMCA.
