Job Ref: INT25596
Branch: Holiday Inn Express London-Excel
Location: Holiday Inn Express London-Excel
Salary/Benefits: £29211.00 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: Monday to Friday, 9am-5pm
Hours per week: 40
Posted date: 14/07/2026
Closing date: 25/08/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Minimum of 28 days holiday including bank Holidays on Pro rata basis
- Paid breaks
- Starting salary above national minimum wages
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of…
As our Sales Reservations Executive, you'll play a key role in driving revenue and delivering exceptional guest experiences. From handling reservations and group bookings to generating new business opportunities, no two days are the same. You'll work closely with the Sales, Reservations and Front Office teams to maximise occupancy, convert enquiries into bookings, and build lasting relationships with corporate clients and guests.
You'll support sales activity by identifying new business opportunities, preparing proposals, attending networking events, and assisting with marketing initiatives, including social media and promotional campaigns. You'll also manage guest enquiries, maintain accurate reservation records, monitor room availability, and ensure every booking is handled efficiently from enquiry through to arrival.
What do we need from you?
- Sales and customer service experience: You'll have previous experience in a sales, reservations or hospitality role, with the confidence to build relationships, convert enquiries into bookings, and deliver excellent customer service.
- Excellent communication skills: You'll be comfortable communicating with guests, clients and colleagues, both in person and over the phone, providing a professional and friendly experience at every touchpoint.
- Organisation and attention to detail: You'll be highly organised, able to manage multiple priorities, maintain accurate reservation records, and ensure every booking is handled with precision.
- Commercial awareness: You'll understand how to identify sales opportunities, maximise revenue, and support the hotel's commercial objectives through proactive sales activity and effective booking management.
- A proactive team player: You'll enjoy working collaboratively across departments, be eager to contribute new ideas, and thrive in a fast-paced hospitality environment
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
About The Holiday Inn Express London Excel
A modern waterside hotel near ExCeL and London City Airport.Holiday Inn Express® London - ExCeL hotel offers fresh, modern rooms about 10 minutes' walk from ExCeL London, an international convention centre in the Docklands, and a 20-minute ride on the Docklands Light Railway from London City Airport. The hotel is about 25 minutes from Canary Wharf, so business guests are well positioned for work, and about half an hour from the Tower of London. Check out what's on at The O2 arena, one of London's state-of-the-art event venues.
Holiday Inn Express® Hotels
Do you want to work for one of the world’s fastest growing hotel brands?
Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.
