Reach is seeking a proactive and highly organised Administrative Assistant to support our Concessionary Travel services. This is a hybrid role, with up to 3 days per week on-site at Harrow Council Offices and the rest remote.
Key Responsibilities
- Serve as the first point of contact for applicants, clients, and stakeholders
- Schedule and coordinate appointments, including diary management
- Prepare and send appointment letters, reminders, and outcome notifications
- Maintain accurate records and update internal systems
- Liaise with local authorities and partner organisations
- Provide on-site support during clinic days, welcoming and checking in clients
- Assist with general administrative tasks across the business.
What We’re Looking For
Essential:
- Experience in an administrative or customer-facing role.
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office, Excell and confidence using digital systems.
- Ability to manage multiple priorities and meet deadlines.
Desirable:
- Experience in healthcare, local authority, or public service environments.
- Familiarity with assessment or case management processes.
Why Join Us?
- Flexible hybrid working model.
- Supportive and collaborative team culture.
- Training and development opportunities.
- Be part of a company committed to high-quality service.
Job Types: Full-time, Permanent
Pay: From £29,000.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Work Location: Hybrid remote in Harrow HA1
