We have a great opportunity for a Workplace Services Coordinator to support our Workplace Services Team in delivering a 5-star service to internal customers.
The role is based on-site in our central Bristol office providing cover between the hours of 8am to 5pm, 37.5 hours per week with flexibility for cover when required and may include visits to our other UK offices.
The Role:
You will have a primary focus on physical (to include but not limited to, incoming & outgoing post) and Digital Mail processes.
Ensure efficient, confidential, and accurate handling of electronic and physical post records.
Perform incoming and outgoing postal duties, support boardrooms and building management, and provide professional support to OC and Business Services.
You will receive training for various IT systems, First Aid, Fire Marshal responsibilities, Evac Chair, IOSH Working Safely and Manual Handling.
Key Responsibilities:
- Daily Post Processing: Handle all aspects of post processing as per operating procedures.
- Digital Mail System Maintenance: Maintain audit trails and ensure records are up-to-date.
- Timely Post Availability: Ensure post is accessible to requestors promptly.
- Query Response: Address requests and queries per SLAs, including mail investigations and original requests.
- Incoming Post Processing: Batch, scan, and process incoming post; handle subsequent queries and maintain records.
- Outgoing Post Processing: Manage outgoing post via Royal Mail and couriers.
- Administrative Tasks: Perform admin tasks related to all areas and handle mailbox queries.
- Operational Support: Support day-to-day operations, management, and ad-hoc tasks of Workplace Services.
- Customer Experience: Provide a welcoming and professional customer experience, fostering strong relationships.
- Environment Maintenance: Maintain cleanliness and liaise with Landlord Agents for building systems and common areas.
- Adhoc Duties: Undertake any additional duties required by the business.
- Personal Development: Actively manage personal training and development opportunities.
- Service Level Adherence: Ensure compliance with SLAs and continuous improvement.
- Client Relationship Support: Foster positive internal and external client relationships.
We are looking for someone with:
- Previous administrative office based experience.
- High IT proficiency in Microsoft applications and scanning.
- Excellent attention to detail.
- Self-motivated and proactive.
- Strong organisation and effective communication skills.
- Customer/business service awareness as you will be interacting with various stakeholders.
- Adaptability to change and contribute to continuous process improvement.
- Quick and accurate issue resolution.
- Informed decision-making and responsibility for outcomes.
- Supportive of colleagues in meeting client needs.
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.
