Are you:
· Looking for a fixed term contract (three months), or temporary opportunity in callcentre based customer service?
· We offer: Full time 35 hours per week Monday to Friday 9-5.
We are looking for people like you to be welcomed into our key team of customer service advisors, working with the leading bars, restaurants, hotels, festivals, stadiums, concerts. We keep our customers pouring.
Working at Innserve, you'll enjoy:
- Competitive salary (£24511pa pro rata)
- Generous holiday allowance: 23 days holiday + bank holidays(pro rata) + an additional ‘Celebration Day’! You can also buy or sell holiday days to suit your needs.
· Amazing core benefits: Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us. *
· Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.
- Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.
· But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!
Your typical day as a Customer Service Advisor: You will be the first voice our customer hears when they need help so a calm, cool demeanour, sometimes under pressure, is essential. Assisting customers with queries regarding installation dates, engineer bookings and passing details to the correct team, you’ll join a fast paced, far from typical callcentre. Our customer service team, supportscustomers in leading restaurants, hotels, bars and at festivals, concerts, and events.
You will be welcomed into a team of customer service specialists who are passionate about “Keeping Britain Pouring” and who will do anything and everything they can for our customers and each other. We care about our customers: you’ll support them with guidance and highest levels of customer service.
You’ll already have:
- Ideally, a background in office-based customer service, callcentre, contact centre, high-volume call handling or similar.
- Confidence in communicating and an ability to form positive working relationships with technicians and customers.
- Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
- Proven experience as an ardent team player who wants to succeed.
- The ability to assist and support colleagues around you and reassess your priorities to achieve team goals as well as personal ones.
- The ability to stay cool under pressure.
- Organised and able to multitask.
- Strong verbal and written communication ability.
- Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential
- Experience in CRM systems
At Innserve, we are One Big Team. Interested in joining us?
*after qualifying period
Job Types: Full-time, Permanent
Pay: £24,511.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Tadcaster LS24 9HB
