Provide comprehensive administrative and secretarial support to the Primary Care Team.
To facilitate the delivery of the primary care services and to enable it to function effectively and to support the expansion of this critical support service.
This will involve undertaking administrative and clerical duties to assist with the co-ordination, day-to-day organisational processes to ensure effective teams and safe delivery of services
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The post holder is expected :
Provide comprehensive administrative and secretarial support to the Primary Care Team which will include managing diaries, emails and compose routine letters, memos and emails on daily basis.
Provide quality administrative and secretarial support to a range of Primary Care Services and making full use of available technology.
Plan and prioritise own workload and re-adjust meeting arrangements, deal with conflicting diary appointments and use own judgement to make alternative plans and meeting arrangements for the Primary Care Team.
Act as first point of contact for salaried staff, independent contractors and patients in relation to queries regarding a range of Primary Care Services.
Liaising with members of the public and dealing with potentially sensitive information in relation to patient queries about Primary Care Services. Patients are often elderly, and there are barriers to communicating with them which requires tact.
Assist in the maintenance and update team training programmes and rotas, and where necessary ensuring distribution to line managers.
Further information in full Job Description.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
We listen, learn, and improve
We treat everyone with respect
We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
