UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price .
We are currently recruiting for a n Ecommerce Service Delivery and System Operation Specialist t o cover our EU market but be based in our London o ffice. You will be reporting into the Ecommerce Product Manager working closely with the Japanese System Operation team to understand business challenges
As the Service Delivery and System Operation Specialist, you’ll be responsible for t he day-to-day running of an in-house digital e-Commerce platform and responsible for the on-going Service Delivery within UNIQLO Europe.
This is an excellent opportunity for a pragmatic problem solver , someone who will work collaboratively with the Ecommerce Product Managers, Ecommerce Leadership and stakehol ders at Global HQ in Tokyo to build the best Ecommerce Support Function for our customers.
What you will be responsible for:
Ensuring the platform operates well across all business functions, including on-site experience, order fulfillment, payment processing, and digital marketing.
Keeping abreast of all upcoming software updates, maintenance, launches, business event preparation and execution to protect the system.
Utilising best o perat ional practice to ease the system monitoring, alert development and settings, trouble shoot escalation matrix, and knowledge base foundation.
Problem Resolution & Stakeholder Engagement:
Partner closely with user experience specialists, digital designers, copywriters, merchandisers, logistics and inventory control team – and many more – to shape new experiences and improve existing ones.
Project management and BA for Platform Enhancement :
M aintaining the centrali s ed documentation repository (Confluence, JIRA, MS) and supporting the e-Commerce Product Manager to create product specifications, release notes, and progress reports.
Skills, Experience and Attributes:
Please make sure you upload a CV in English .
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
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