Job Summary
We are seeking a customer-focused and detail-oriented
Customer Service Representative to join our packaging
printing team. The successful candidate will act as the
primary point of contact for customers, ensuring orders are
processed accurately, production requirements are
communicated effectively, and customer expectations are
met from enquiry through to delivery.
Key Responsibilities
Respond to customer enquiries via phone, email, and in
person in a professional and timely manner.
Process customer orders accurately and enter them
into the company's order management system.
Liaise with sales, estimating, design, production, and
dispatch teams to ensure smooth order progression.
Review artwork, specifications, quantities, and delivery
requirements with customers.
Provide customers with quotations, order updates, lead
times, and delivery information.
Monitor order progress and proactively communicate
any delays or issues.
Resolve customer complaints and service issues
promptly, escalating where necessary.
Maintain accurate customer records, order files, and
correspondence.
Coordinate repeat orders and manage amendments toexisting jobs.
Ensure all work complies with company qualitystandards and customer specifi cations.
Build and maintain strong relationships with new andexisting customers.
Support the sales team with administrative tasks andcustomer follow-up where required.
Skills and Experience
Previous experience in a customer service or accountsupport role.
Experience within the packaging, printing, labels, ormanufacturing industry is preferred.
Excellent verbal and written communication skills.
Strong organisational and time-management abilities.
High level of accuracy and attention to detail.
Ability to manage multiple orders and priorities in afast-paced environment.
Competent in Microsoft Offi ce and customer/ordermanagement systems.
Problem-solving skills and the ability to workcollaboratively across departments.
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
