Welcome Team Sales Manager – Luxury Wedding & Events Barn Venue
Location: Brookfield Barn, Horsham, West Sussex
Reports to: Regional Sales Manager / National Sales Manager
Contract: Full Time, Permanent (40 hours per week, 5 days over 7. Weekend working essential.)
Salary: £28,000 basic salary + uncapped monthly commission
About the Role
Brookfield Barn is one of West Sussex's leading exclusive-use wedding and events venues, delivering exceptional weddings and events, and unforgettable customer experiences.
As the first and primary point of contact throughout the sales journey, the Welcome Team Sales Manager plays one of the most influential roles within the business. You will be the face of Brookfield Barn, building meaningful relationships with every prospective couple / client from their initial enquiry through to booking, and their first exciting planning meeting.
This is far more than conducting venue tours. You are responsible for driving revenue, increasing conversion rates, creating exceptional first impressions, and ensuring every couple and client receives a highly personalised, professional, and memorable experience that reflects the quality of our venue.
About Artemis Venue Services
Artemis Venue Services is one of the UK's leading wedding venue management companies, partnering with exclusive-use venues across the country to deliver exceptional wedding experiences. We specialise in venue development, sales, event management and outstanding hospitality, helping our partner venues maximise their potential while creating unforgettable experiences for every couple.
At Artemis, our people are at the heart of everything we do. We invest in developing talented individuals who are passionate about delivering exceptional customer service, achieving commercial success and creating memorable experiences. As part of our growing team, you'll have the opportunity to build a rewarding career within a dynamic and supportive business, with ongoing training, development and opportunities for progression across our expanding portfolio of venues.
As the Welcome Team Sales Manager at Brookfield Barn, you'll play a key role in representing both Brookfield Barn and The Artemis Collection, becoming an ambassador for our values of exceptional service, professionalism, teamwork and commercial excellence.
Key Responsibilities
- Own the complete sales journey from enquiry to confirmed booking.
- Conduct pre-qualification calls, venue show rounds and virtual tours.
- Deliver exceptional customer experiences that build trust and excitement.
- Develop strong rapport with couples and clients, understanding their vision and requirements.
- Manage all follow-up communications to maximise visit-to-booking conversions.
- Achieve and exceed monthly revenue, sales and conversion targets.
- Conduct Welcome Back Meetings with confirmed wedding couples, introducing the planning process and upselling food, beverage and additional venue enhancements.
- Organise wedding showcases, and venue sales events in collaboration with preferred suppliers and team leaders at Brookfield Barn such as the head chef, bar manager and general manager
- Maintain expert knowledge of Brookfield Barn, wedding and events packages, catering and drinks offerings and prices.
- Complete seamless handovers to the Events Team, ensuring every couple and client receives a smooth transition into the planning stage.
- Work closely with regional management to review pipeline performance, conversion rates and sales strategy.
About You
We're looking for someone who is passionate about sales, customer service and creating memorable experiences.
You'll have:
- A minimum of 2 years' sales experience.
- A minimum of 1 year event management experience
- A proven track record of achieving sales targets and driving revenue.
- Outstanding communication and relationship-building skills.
- A proactive, organised and commercially focused approach.
- A passion for weddings, events, hospitality and premium customer experiences.
- Highly organised with excellent attention to detail.
- A confident presenter who enjoys meeting new people.
- Self-motivated and target driven.
- Calm under pressure and able to manage multiple enquiries simultaneously
- A full UK driving licence.
What Success Looks Like
- Exceeding monthly sales and revenue targets for weddings.
- Achieve quarterly sales and revenue targets for events.
- Delivering exceptional visit-to-booking conversion rates.
- Increasing average booking value through effective upselling.
- Providing an outstanding customer experience at every touchpoint.
- Becoming a trusted advisor and the face of Brookfield Barn for every couple.
- Acting as a passionate brand ambassador for Brookfield Barn and Artemis Venue Services.
- A perfectly presented and dressed venue for each and every day that show rounds are taking place
Benefits
- £28,000 basic salary with uncapped monthly commission.
- Monthly bonus opportunities.
- Uniform
- Company pension.
- Complimentary or discounted meals.
- Company events.
- On-site parking.
- Ongoing training, development and career progression within Artemis Venue Services.
If you're a confident sales professional who thrives on building relationships, exceeding targets and creating unforgettable customer experiences, we'd love to hear from you.
