Immediate start date.
About Kelly Loves
Kelly Loves is an international CPG (consumer packaged goods) brand bringing beloved Korean snacks and food products to a global audience. As the brand continues to scale across multiple markets and retail channels, the Supply Chain team plays a critical role in ensuring products move smoothly from suppliers to customers — accurately, on time, and in full.
Role Purpose
We're looking for a highly organised, detail-driven Supply Chain Administrator to provide day-to-day support to the Supply Chain Manager. This role sits at the intersection of customer service, logistics coordination, and systems administration — keeping our ERP and third-party retailer/logistics portals accurate and up to date, and ensuring inbound and outbound stock movements run without disruption.
This is a great opportunity for someone who enjoys structured, process-driven work, is comfortable navigating multiple systems, and wants to build a career in supply chain and operations within a fast-growing international FMCG/CPG brand.
Key Responsibilities
Customer Service & Logistics Admin Support
- Act as a key point of contact for logistics-related customer service queries (retailers, distributors, 3PL partners, and internal teams)
- Respond to and resolve queries relating to order status, delivery timelines, stock availability, and delivery discrepancies
- Liaise with carriers, freight forwarders, and warehouse teams to track shipments and resolve delivery issues
- Support the Supply Chain Manager with day-to-day administrative tasks to keep logistics operations running smoothly
Inbound & Outbound Stock Management
- Process and track inbound stock deliveries from suppliers/manufacturers, ensuring accurate receipt and booking-in of goods
- Coordinate outbound stock shipments to customers, retailers, and distribution partners
- Monitor stock levels and flag discrepancies, shortages, or delays to the Supply Chain Manager
- Support stock reconciliation processes between warehouse, ERP, and retailer systems
- Assist with stock forecasting and replenishment planning as required
Systems & Data Administration
- Maintain accurate, up-to-date records within the ERP system, including purchase orders, sales orders, stock movements, and shipment data
- Update and manage listings, order confirmations, and stock/inventory data across third-party retailer and logistics portals (e.g. EDI systems, retailer vendor portals, marketplace back-ends)
- Ensure data accuracy and consistency across all systems to support smooth order fulfilment
- Identify and escalate any system errors, mismatches, or process inefficiencies
General Supply Chain Support
- Support the Supply Chain Manager with reporting (e.g. stock reports, delivery performance, order tracking)
- Assist with document preparation for shipments (e.g. delivery notes, invoices, compliance documentation) where required
- Contribute to continuous improvement of supply chain processes and admin workflows
- Provide ad hoc support across the wider Operations team as needed
Key Skills & Experience
Essential:
- Previous experience in a supply chain, logistics, customer service, or operations administration role
- Working knowledge of ERP systems (Microsoft Dynamics, or similar)
- Experience using or updating third-party portals (retailer portals, EDI platforms, or marketplace systems)
- Excellent attention to detail and high accuracy when handling data
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Confident communicator, comfortable liaising with internal teams and external partners
- Proficiency in Microsoft Excel (e.g. VLOOKUPs, pivot tables) or Google Sheets
Desirable:
- Experience within CPG, FMCG, food & beverage, or retail supply chain environments
- Familiarity with international logistics and import/export processes
- Experience working with UK/EU/US retailer or grocery vendor portals
- An interest in Korean food, culture, or the wider Asian F&B category
Person Specification
- Proactive and solutions-focused, with a "no task too small" attitude
- Calm under pressure and comfortable managing time-sensitive issues
- A team player who thrives in a fast-paced, growing business
- Strong written and verbal communication skills
- Adaptable — comfortable with evolving processes as the business scales
What Kelly Loves Offers
- 27 days holiday plus bank holidays (pro rata)
- Monthly sushi allowance
- Monthly gym membership allowance
- Opportunity to grow within a fast-scaling, international CPG brand
- Exposure to end-to-end supply chain operations across multiple markets
This job description is intended to provide a general overview of the role. Duties and responsibilities may evolve in line with business needs.
Pay: £20,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
Work Location: In person
