Description
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes:
- Warm & Welcoming Manner
- Has a calm, can do attitude
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
- To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
- To achieve sales in line with company objectives
- To promote additional products and services within the hotel and group brand
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Stock replenishment of department areas
- Ensure daily updates are communicated throughout the hotel
- Follow legislation relating to job role.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Pay: £12.75-£13.25 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
Work Location: In person
