The closing date is 20th Jul 2026
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Job summary
We are looking for a highly organised and motivated individual with strong administrative skills to support our Outpatient Appointments service. The successful candidate will be confident working in a fastpaced environment and able to manage a variety of administrative duties accurately and efficiently.
We are seeking someone who works well as part of a team, demonstrates flexibility, and is willing to learn and develop within the role. In return, comprehensive training and ongoing support will be provided to help you succeed.
You will have excellent communication and interpersonal skills, with the ability to provide a high standard of customer service to patients, clinicians, and colleagues. Experience of handling telephone enquiries, working with patient information, and maintaining confidentiality is essential.
The role requires the ability to prioritise workloads, work to deadlines, and meet key performance indicators while maintaining accuracy and attention to detail. You should be comfortable working with multiple IT systems and be adaptable to working across both callcentre and backoffice administrative settings.
We are looking for a teamfocused individual who demonstrates flexibility and a willingness to learn and develop within the role.
Please note, this vacancy may close early if a high volume of applications is received, so we encourage you to apply as soon as possible.
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Main duties, tasks & skills required
As an Outpatient Appointments Administrator, you will receive comprehensive training and ongoing support to assist you in your role. The position involves a varied range of administrative responsibilities, including the booking, management, and monitoring of outpatient appointments across both call centre and back office environments.
The role requires a high level of accuracy and attention to detail. You must ensure that patient identifiable information given, received, or held in any form is processed and protected at all times in accordance with Trust Policy and information governance requirements.
You will have an excellent telephone manner; this is imperative to ensure clear, accurate, and concise information is exchanged with patients and staff, communicate professionally and courteously at all times, delivering a consistently high standard of customer service to patients, clinicians, and colleagues.
Working within set work patterns, you will prioritise your own workload efficiently and effectively to ensure all administrative duties are met, escalating any issues or concerns to the Outpatient Appointments Supervisor as appropriate.
You should be comfortable working with multiple IT systems and able to prioritise your workload effectively, meeting deadlines and working to key performance indicators across both call centre and back office administrative settings. You will also support the effective management of patient referrals in line with service targets.
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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Person specification
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Qualifications
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Essential
As a minimum GSCEs in English Language and Maths or functional skills
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Experience
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Essential
Experience of dealing with patients/customers
Evidence of prioritising workloads/good time management
Proven experience of working well as part of a team
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Desirable
Experience of working in a healthcare setting/previous experience of NHS administration processes
Minimum 1 year office experience within last 5 years
Experience of high volume contacts with patients/customers using the telephone
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Additional Criteria
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Essential
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
Must be able to communicate in English Language, both written and verbally appropriate
Excellent communication skills, able to communicate effectively at all levels
Ability to maintain good quality professional relationships even when dealing with contentious matters
Polite and professional at all times
Ability to multi task
Ability to organise own time
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Desirable
Knowledge of medical terminology
Working knowledge of in-house hospital systems
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Carly Dunstan
[email protected]
01823344963
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 to £25272.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time
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Reference number
184-OL-OR-5169
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Job locations
County Hall
The Crescent
Taunton
Somerset
TA1 4DY
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