You will be part of a well-trained team who have a thorough knowledge of the ticketing system and our Winter Festival programme. As a member of the Box Office team, you will be an important and skilled team member able to resolve customer queries, advise and direct customers. You will have a professional manner, be a people person and happy to gather and organise information for our customers, providing unbeatable customer service at this front-line position.
The Box Office Assistants main goal is to ensure the customer receives the highest quality service and in assisting the smooth operational running of the box office, making sure staff are fulfilling their duties to the best of their ability. The work will include event site box offices for Edinburgh's Christmas and handling customer queries whilst also supporting the box office operation via email queries and ticketing across all Edinburgh Winter Festival events.
Roles are available in Edinburgh from 14th November 2026 until 4th of January 2027 and applicants must have availability over the festive period.
We are hiring for Box Office Team and Supervisor Roles.
Box Office Team roles are paid at £13.45 per hour, paid fortnightly in arrears. Box Office Supervisor roles are paid at £15.25 per hour.
Staff are required to be 18+ due to the licensed nature of our sites, and have a legal right to work in the UK.
