Vacancy: Schedular
Contract: 6-month FTC (Maternity Cover)
Closing date: Sunday 19 July
Shortlisting: Monday 20 July
Proposed Interview date: Tuesday 28 July
Salary: £29,628.59
About the vacancy:
We're looking for an organised and customer-focused Scheduler to join our Property Services team. You'll play a key role in planning and coordinating repair and maintenance work, ensuring our trades teams have the right jobs, information and resources to deliver an efficient, right-first-time service to residents.
Working in a fast-paced environment, you'll manage workloads, schedule appointments, support repair enquiries, and work closely with colleagues, residents and contractors to ensure repairs are completed within agreed timescales. Strong communication, attention to detail and the ability to prioritise competing demands are essential.
This is a great opportunity for someone with scheduling, planning or repairs administration experience who enjoys problem-solving and delivering excellent customer service.
Specifically, in the role you will:
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Effectively gather technical information, assess, and determine priorities, plan, and schedule work to deliver a customer focused housing repairs service, demanding excellent attention to detail.
- Responsible for daily support to the internal trades, ensuring demand and appointments are met, planning follow on appointments, resolving maintenance issues and working in collaboration to ensure business objectives are delivered.
- Support the delivery of a pro-active maintenance team, by undertaking various administrative duties.
- Adhere to good practices around Health and Safety, Asbestos and Material planning.
- Provide strong administrative support throughout the Work Delivery division.
- Operate an effective work control and scheduling system, ensuring that appropriate information, is communicated and suitable access to properties is organised in advance with residents.
- Use the Hedyn maintenance and Dynamic scheduling system, to ensure that works orders are processed from inception to completion in the most efficient manner, using initiative and trade knowledge to maximise trade productivity and availability.
- Work closely with the external supplier/ IT department to develop planning changes and ensure effective electronic planning of the works team. Liaise directly with systems support team, to achieve resolutions into system errors.
- Effectively support the resident services assistants and officers by providing technical maintenance advice, support and guidance whilst managing customer expectation.
- Determine the correct maintenance priority, to achieve both right first time and value for money service.
- Resolve escalations from the resident services assistants and officers, making difficult but fair decisions whilst engaging with our residents to ensure they are, kept informed of the status of all repairs and progress updates.
- Maintain clear and accurate maintenance related information, using Hedyn maintenance and dynamic scheduling system. Raise work orders using the appropriate maintenance budgets within delegated authority and achieving the desired timescales.
- Investigate utility charges by utility companies, to ensure that accurate charges apply and disputing and reclaiming any inaccurate charges, to assist the Hedyn financial spend.
- Occasional site visits required, either to obtain meter readings or attend due to caution requirements.
- Responsible for the control of empty property Keys and lettings handovers, completing all pay point transactions, utilising the KMS fob system to produce and give access to designated blocks.
- To mentor, coach and develop apprentices and other members of staff.
- Work collaboratively with colleagues and stakeholders across the business internally and externally.
- To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association.
- Additional, reasonable duties as required.
(Please refer to the attached recruitment pack for more information.)
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.
Your Hedyn, our comprehensive benefits package:
We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
We are still at the beginning of our journey. Join us to help shape it.
Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.
SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.
At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.
Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.
Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.
We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.
If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.
