Job Title: Assistant Accommodation Manager
Location: Parham Student Village
Reporting to: General Manager
Summary:
The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high‑quality living experience for residents and the effective running of all accommodation services.
Responsibilities:
- Support day‑to‑day operations including maintenance coordination, security oversight, cleaning standards, and front‑line customer service.
- Assist in ensuring health & safety, fire safety, and all regulatory and compliance requirements are adhered to.
- Help manage resident relations, responding to enquiries, resolving issues, and supporting a positive residential environment.
- Conduct regular property inspections and follow up on required repairs or improvements.
- Support occupancy management, including check‑ins, check‑outs, tenancy queries, and administrative processes.
- Assist with marketing and engagement activities aimed at maintaining high occupancy levels.
- Liaise with contractors, suppliers, and service partners as needed.
- Maintain accurate records, reports, and operational documentation.
- Contribute to budget monitoring and cost‑control processes.
- Provide operational cover in the absence of the General Manager.
Requirements:
- Experience in student accommodation, residential property management, or a similar operational environment.
- Strong communication and customer‑service skills.
- Well‑organised with excellent attention to detail.
- Ability to manage competing priorities in a fast‑paced setting.
- Understanding of health & safety and property compliance requirements.
- Proficiency in Microsoft Office; familiarity with property management systems desirable.
- Flexible approach, with occasional evening or weekend work required.
Salary: Competitive, dependent on experience.
