BUSINESS DEVELOPMENT MANAGER - CX/Contact Centre Outsourcing
Circa £50,000, plus Excellent Bonus & Benefits
London / Hybrid
This role is ideal for someone with 3+ years of B2B sales experience who loves the challenge of getting in front of decision-makers and wants to grow into a full-cycle closing role over time
- 3+ years experience in B2B sales (agency, service-based or SaaS welcome)
- Proven track record of outbound success (cold outreach, events, self-sourced pipeline)
- Confident, energetic, and highly motivated to learn and grow
- Comfortable speaking with senior stakeholders (COO, CCO, Head of CX/Ops Level)
- Strong written and verbal communication in English
- Skilled with Hubspot and familiar with modern sales tech stack (Sales Nav, Lemlist, etc.)
- Able to be in our clients London office at least 3 days per week
Expectations:
- As Business Development Manager, your mission is to open doors and create new sales opportunities with companies that would benefit from outsourcing their customer service functions
- This is a front-line outbound sales role — you’ll be responsible for booking qualified meetings (demo 1s) that convert into new customers. You’ll work closely with the Group Sales Director, attending events and generating pipeline through creative outreach and relationship building of existing and new partners
- Identify and qualify new business opportunities through outbound prospecting
- Book high-quality demo meetings with C-level, VP, and Head of Ops/CX stakeholders
- Manage your pipeline using Hubspot, LinkedIn Sales Navigator, and outbound tools like Lemlist and Kaspr
- Attend and represent my clients products at 2–3 UK-based industry events per month
- Build long-term relationships with prospects through a mix of online and in-person engagement
- Collaborate closely with Sales, Marketing, and Operations teams to align efforts and improve messaging
- Track performance and report KPIs regularly to the Sales Director
Pay: £50,000.00 per year
Benefits:
- Company pension
- Work from home
Work Location: In person
