Who we are
Roseland is a fast growing UK furniture/homeware retailer established in Truro, Cornwall. Operating mainly online we sell through our own website and marketplace channels.
Job Description
****** This role is a fixed term, 12 month contract to cover maternity leave.********
We are looking for an additional team member to join our Front-Line Customer Service team, to cover maternity leave. As an e-commerce retailer our customers are at the core of all that we do; you'll be responsible for handling all types customer enquiries received and providing a successful resolution for our customers. A passion for helping others and problem solving are must haves.
Responsibilities Include
- Delivery of top class customer service to our all of our valued customers
- Answering incoming calls & responding to customer messages via online platforms/Web-chat/social media etc.
- Handling customer complaints and working with internal & external partners to resolve any issues
- Providing occasional sales support/holiday cover to both our Truro Store & Truro Clearance Outlet
Essential Experience
- Communication skills – both written and verbal
- Excellent spelling & grammar
- Problem solving - a desire to find a solution
- Confident with IT, with the ability to learn new systems
- Ability to work on own initiative
- Can do attitude & a team player
Desirable Experience
- Previous e-commerce experience
- Previous Customer Service experience
- Knowledge of the Furniture & Homewares industry
Benefits
- 28 days annual leave incl. national holidays
- Workplace pension
- Employee discount
- Free tea, coffee, fresh fruit, pastries & pasties
- Free Parking
- Company Events
- PMI & PDI
- Cycle 2 Work Scheme
- Long Service Awards
- Birthday - Extra day Annual Leave
- Wellness Fund Payment
Pay: From £24,800.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Store discount
Ability to commute/relocate:
- Truro TR1 2XR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
